Family Shelter Support Staff

Days/Hours Needed

• OVERNIGHTS, 8p-6a, both weekday and weekend nights.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sits, stands, bends, lifts, and moves intermittently during working hours. Interacts with guests, staff, visitors, etc., under a variety of conditions/circumstances. May be subject to hostile and emotionally upset guests or visitors, etc. under a variety of conditions/circumstances.
• UGM is committed to access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation please contact HR.

• Shelter staff are an essential part of daily operations at UGM; you’ll provide continued guest services and support, have frequent communication with partnering agencies, and help ensure property upkeep and cleanliness.
• Required attendance: all staff meeting, shelter meeting

• Education:
  
  high school diploma or equivalent
• Certifications:
  
  CPR, 1st Aid, NARCAN, Trauma Informed Care, and de-escalation/ self defense
• Experience:
  
  no experience necessary

• De-escalation and trauma-informed, client-centered approach: shelter is necessity, not a weapon
• Adherence to privacy and safety of all guests and personnel
• Basic understanding of, and commitment to, data quality assurance
• Basic resource knowledge and the confidence to share this with guests
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive-solution oriented and client-centered approach
• Provide compassionate, professional, and empathetic care to guests to ensure they feel safe, accepted, and supported
• Support UGM’s staff model of appropriate communication and behavioral professionalism - language, behavior, boundaries, and work ethic - with residents while setting the tone for each shift

• Prayer lap
• Complete perimeter and safety checks
• Comply with law enforcement as needed
• Assist maintenance with food deliveries/ pick-ups as needed
• Uphold the values and rules of UGM with guests and fellow employees
• Assist guests with laundry needs, and complete all UGM laundry needs daily
• Ensure guest chores are completed, and finish the remaining chores for your shift
• Read staff notes going back to the last shift you worked, and keep logs up-to-date throughout your shift with pertinent information
• Assist with all general guest processes at UGM
• Effectively operate all computer programs to complete essential job functions