Crisis Care Navigator

ORGANIZATION OVERVIEW

Solace is a trauma-informed, nonprofit organization dedicated to empowering individuals and families on their journey toward emotional well-being, resilience, and hope. Solace provides integrated, trauma-informed services, including:

• Crisis Care:
  Immediate intervention and support for survivors of sexual assault, domestic violence, human trafficking, and child abuse
• Therapy Center:
  Clinical mental health services for all ages
• Healing Arts:
  Trauma-informed, body-based interventions for youth affected by adverse childhood experiences
• Community Outreach:
  Prevention, education, and training to foster safer communities

To empower people to navigate their unique journeys toward emotional well-being, resilience, and hope.

• Trust
• Compassion
• Collaboration
• Accessibility
• Excellence

The Crisis Care Navigator delivers immediate and ongoing trauma-informed advocacy and crisis response services to survivors of sexual assault, domestic violence, relational trauma, and family violence. This role ensures survivors receive comprehensive, survivor-centered support while navigating medical, legal, and recovery systems. The position requires sound independent judgment, professional accountability, and strong case management skills, with a steadfast commitment to survivor empowerment and ethical practice.

• Provide immediate crisis response and emotional support to survivors in various settings, including hospitals, law enforcement agencies, and shelters.
• Serve as a rotating on-call crisis responder during business hours.
• Conduct needs assessments, safety planning, and connect survivors with protection resources.
• Support survivors in filing protection orders, crime victim compensation applications, and accessing emergency financial assistance.
• Offer short-term crisis intervention and refer to long-term therapy or support services.

• Maintain responsibility for assigned survivor cases, ensuring timely follow-up and accurate documentation.
• Coordinate care with internal teams and community partners for continuity of services.
• Consult with supervisors on complex or high-risk situations to ensure ethical decision-making.
• Communicate effectively with therapists, legal advocates, and case managers to support care plans.
• Provide walk-in crisis coverage and assess the immediate needs of clients and community members.

• Contribute to the development and delivery of staff training on sexual assault, domestic violence, and trauma-informed advocacy.
• Maintain subject matter expertise in trauma and survivor advocacy.
• Participate in agency education and outreach initiatives as assigned.

• Serve as a liaison between survivors and external agencies, advocating for survivor rights and equitable access to services.
• Provide court accompaniment and legal advocacy as needed.
• Build and maintain professional relationships with medical providers, law enforcement, prosecutors, and service partners.
• Identify systemic barriers affecting survivors and communicate recommendations to leadership.

• Ensure timely, accurate, and confidential case documentation per agency policy and legal requirements.
• Track service trends and survivor outcomes, providing feedback to leadership as appropriate.
• Stay current on state and federal victim rights laws and relevant legislative updates.

• Bachelor’s or Master’s degree in Social Work, Psychology, Criminal Justice, or related field preferred.
• Equivalent experience in crisis intervention, victim advocacy, or survivor services is considered.

• Min…