Resident Services Coordinator; Fort Greely

Fort Greely, AK 99731, USA

Winn Companies is looking for a Resident Services Coordinator to join our military housing team at Fort Greely, AK.

In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement. The ideal candidate will also maintain curb appeal and coordinate community activities.

This position is located at a federal facility. In accordance with the REAL , effective May 7, 2025, a REAL  driver's license/ required in order to access the federal facility.

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assist in resolving resident complaints.
• Provide a high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Monitor curb appeal throughout the community and office and maintain the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Assist in the inspections of vacant homes and take appropriate action to prepare them for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Complete customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficiency with web-based applications and computer systems such as Microsoft Office Suite.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL , effective May 7, 2025, a REAL  driver's license/ required in order to access the federal facility.

• Associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or Real Page property management software.

• Generous time off policies (including 11 paid holidays (12 for MA employees);
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability;
  Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.