Public Safety Dispatcher (Trainee Opportunities Available

Dispatcher Trainee

Dispatcher Trainee opportunities with pay starting at $29.90 per hour. Due to the nature of this position, including the access to sensitive information, applicants are required to submit a detailed personal history questionnaire and undergo a thorough background check. This process will take several weeks to complete and applicants may experience a longer pre-hiring process than they are familiar with. The primary purpose of this position is to receive emergency telephone calls and dispatch appropriate equipment and personnel to provide emergency assistance to the citizens in the areas of Police, Fire, Emergency Medical Services, Rescue, and Public Works.

Under the daily direction of the Dispatch and Records Supervisor and the direct supervision by the Lieutenant (Operations), the employee works independently on assigned duties and responsibilities.

Essential duties and responsibilities include: answering incoming phone calls regarding both emergency and non-emergency situations and documenting the call information in order to properly dispatch appropriate personnel and equipment; prioritizing requests for service on the basis of nature of call and availability of field units; analyzing geographical locations in order to dispatch the nearest available and most appropriate personnel; maintaining accurate and current awareness of the status and location of all personnel and equipment;

assigning case numbers and verifying completeness of information on documents for accuracy; monitoring building security via video monitors; operating FCC approved radio equipment in order to properly and timely dispatch non-emergency and emergency personnel and equipment; monitoring and answering several radio frequencies for local services and other frequencies for adjacent jurisdictions; operating computer terminals to enter, query, modify, or delete data from the APSIN, NCIC and CAD computer systems and transmitting such data based on security standards;

checking computerized records and papers for completeness and compliance with established standards and procedures; receiving from other agencies sorts, disseminates, logs, processes and files a variety of documents, reports, and other records alphabetically, numerically, or by other established classification; distributing reports to other divisions such as the District Attorney's Office, probation office and courts; responding to a variety of routine and non-routine inquiries by telephone or in person requiring a working knowledge of departmental policies and applicable laws;

providing after-hours informational assistance to the general public; establishing and maintaining effective working relationships with other CBS departments and employees, state and federal officials, and the public; and performing all other duties as assigned.

Knowledge of professional office procedures and practices, office filing systems and procedures, SPD computerize dispatching and data systems such as Computer Aided Dispatch ("CAD") and Report Management ("RMS") complies with Criminal Justice Information System ("CJIS") regulations, court filings procedures. Skills include operating a personal computer and Microsoft software such as Word, Excel, and Outlook and any specialized software for public safety operation, performing computer entry duties with speed, efficiency, and accuracy, reading, writing, and mathematics, such as would have been obtained at a high school level, and multi-tasking efficiently and effectively.

Ability to recognize and maintain confidential information, work under extremely stressful situations which result from responding to emergency situations, including the responsibility for remaining calm and carrying out all duties with the recognition of the threat to life and property, work within a command structure requiring strict adherence to the following of orders, dealing with a variety of people calmly and professionally in a customer service situation, including times when the situation may be stressful, make decisions, sometimes quickly, as to the best course of action for responding to emergency situations, communicate well with others, both orally and in writing, using both technical and non-technical language, understand and follow oral and written policies, procedures and instructions, use logical and creative thought processes to develop solutions according to written specifications and oral instructions, perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines, and quickly learn and put to use new skills and knowledge.

Minimum qualifications include a high school diploma or a GED; some college credits, preferred; and some work experience dealing with others in a customer service, office setting, retail, or related area, preferred; or any equivalent combination of education, experience, and training which provides the knowledge, skills, and abilities necessary to perform the…