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Guest Services, Entertainment & Gaming

Job in Sitka, Sitka Borough, Alaska, 99835, USA
Listing for: Allen Marine Tours
Full Time position
Listed on 2026-02-17
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Summary for Guest Services

Interact with passengers by answering questions and helping with specific requests. Operate a galley and gift shop which includes food preparation, beverage service, snack service, retail presentations, and the sale of local retail products. This is a vessel-based position.

Essential Duties And Responsibilities For Guest Services
  • Present a professional and friendly attitude while on duty.
  • Direct and assist passenger movement on and about the vessel.
  • Participate in a passenger safety orientation and maintain safe conditions underway.
  • Help operate a galley, bar, and commissary, including preparation and distribution of snacks, sales, stocking, inventory order lists, and related paperwork.
  • Routine maintenance includes but is not limited to cleaning, sanitation, restocking consumables in the cabin area and heads; making note of needed equipment repairs.
  • Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
  • Communicate with up to 150 passengers on a p.a. system.
  • Work as a team with other employees to present coordinated narration and provide a quality experience for customers.
  • Always maintain impeccably clean vessels.
  • Special projects may be assigned as required by the business.
Minimum Qualifications (Knowledge, Skills, And Abilities) For Guest Services
  • Must be able to operate a cash register efficiently as well as keep money records and maintain a professional, friendly attitude toward customers.
  • Must be 18+.
  • Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
  • Customer service experience.
  • Valid US drivers license and a clean driving record.
  • Must pass a security background check and DOT drug test.
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