Guest Services, Entertainment & Gaming

Summary for Guest Services

Interact with passengers by answering questions and helping with specific requests. Operate a galley and gift shop which includes food preparation, beverage service, snack service, retail presentations, and the sale of local retail products. This is a vessel-based position.

• Present a professional and friendly attitude while on duty.
• Direct and assist passenger movement on and about the vessel.
• Participate in a passenger safety orientation and maintain safe conditions underway.
• Help operate a galley, bar, and commissary, including preparation and distribution of snacks, sales, stocking, inventory order lists, and related paperwork.
• Routine maintenance includes but is not limited to cleaning, sanitation, restocking consumables in the cabin area and heads; making note of needed equipment repairs.
• Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
• Communicate with up to 150 passengers on a p.a. system.
• Work as a team with other employees to present coordinated narration and provide a quality experience for customers.
• Always maintain impeccably clean vessels.
• Special projects may be assigned as required by the business.

• Must be able to operate a cash register efficiently as well as keep money records and maintain a professional, friendly attitude toward customers.
• Must be 18+.
• Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
• Customer service experience.
• Valid US drivers license and a clean driving record.
• Must pass a security background check and DOT drug test.