Consumer Lending Documentation Supervisor

• Directly supervise the Consumer Lending Documentation Officer, including identifying direction, motivation, training needs, and development
• Draft and update procedures, practices, forms, and correspondence for Consumer Lending departments
• Coordinate, manage, and present documentation material to key stakeholders in Consumer Lending documentation meetings
• Maintain Consumer Lending Team Sites using Microsoft Suite, including Microsoft Share Point
• Label, sort, categorize, manage permissions, and archive SharePoint documents and content
• Draft, publish, and distribute department‑wide communications
• Coordinate with Retail Financial Services Training & Communications regarding relevant Consumer Lending changes
• Provide guidance to Senior Lending Staff on policies, procedures, and practices
• Liaise with Enterprise Content, Legal Services, Marketing, and Executive Administration
• Research compliance‑related and Consumer Lending‑specific issues arising from regulatory updates
• Assist with internal and external audits
• Support administration of the credit union's Records Management Policy for Consumer Lending
• Perform other duties as assigned

• Bachelor's Degree in Business Administration, Communications, or related fields of study
• Demonstrated understanding of consumer, credit card, and/or real estate lending, collections, and servicing
• Knowledge of policy/procedure development and administration, or equivalent experience with the credit union
• Experience acceptable to management in consumer, credit card, and/or real estate lending, collections, and servicing fields
• Demonstrated ability to collaborate with managers and executives regularly
• Acceptable and demonstrated verbal and written communication skills, including technical writing
• Ability to ensure documentation integrity regarding completeness, grammar, structure, and consistency
• Ability to edit documents for accuracy, relevance, and validity
• Proficiency in Microsoft Office Suite
• Organizational skills, strong time management, and analytical thinking skills

Demonstrates expertise in Consumer Lending documentation management, including policy development, compliance research, and stakeholder communication. Proficient in Microsoft Office Suite and SharePoint for effective documentation and collaboration.

• Consumer Lending Documentation Management
• Policy Development and Administration
• Microsoft Office Suite Proficiency
• Technical Writing Skills
• Collaboration with Executives

• Consumer Lending
• Credit Card Lending
• Real Estate Lending
• Collections
• Servicing
• Policy Development
• Documentation Integrity
• Document Editing
• Analytical Thinking

• Verbal Communication
• Written Communication
• Organizational Skills
• Time Management

• Compliance Research
• Records Management Policy
• Internal Audits
• External Audits

• Microsoft Share Point