Manager, Health Center

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager is responsible for team leadership, regulatory compliance, operational excellence, and the alignment of clinic performance with value-based care (VBC) metrics and strategic objectives.

Essential Duties & Responsibilities

Clinical & Operational Oversight

• Ensure smooth daily clinical operations, optimizing provider schedules and patient flow.
• Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps.
• Supervise EMR workflows, encounter closures, and documentation accuracy.
• Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills.

Administrative & Financial Management

• Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash.
• Oversee clinic expenses in Oracle and ensure financial protocols are followed.
• Audit scheduling, coverage, interpreter/transportation needs, and room availability.
• Lead end-of-day reviews and elevate critical issues to leadership.

Compliance, Safety & Quality

• Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.
• Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics).
• Lead incident reporting and corrective actions.
• Serve as site leader for emergency response protocols.

Patient Experience & Retention

• Ensure seamless check-in/out and front desk operations.
• Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).
• Oversee new patient onboarding, portal use, and patient education.
• Support non-compliance and disenrollment workflows.

Value-Based Care & Strategic Initiatives

• Analyze performance trends and implement strategies to meet VBC contract goals.
• Collaborate with care teams and regional leaders to optimize clinical and financial outcomes.
• Participate in quality improvement work groups and advocate for operational tools and resources.
• Community Engagement & Growth
• Partner with Growth team for clinic tours and onboarding of new patients.
• Support patient retention efforts and high-touch engagement strategies.
• Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources.

Performance

• Metrics HEDIS, STAR, and CAHPS scores
• Risk Adjustment / RAF accuracy
• Patient satisfaction and retention
• Visit capacity and no-show rates
• Hospital and ED utilization reduction
• Clinical documentation and care plan completion

Additional Duties & Responsibilities

• Timekeeping & Attendance Management
• Oversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations.
• Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs.
• Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances.
• Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries.
• Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities.
• Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.

Supervisory Responsibilities

• Team Leadership & Development
• Hire, train, and manage front desk staff, MAs, and referral coordinators.
• Conduct regular 1:1s, huddles, and performance reviews.
• Foster a culture of accountability, service excellence, and staff engagement.
• Identify training needs and manage performance improvement plans.

Education & Experience

One of the following is required:

• High School Diploma with 5+ years of relevant experience (healthcare or similar…