Behavioral Health Access Representative

Pay Range:$25.00 - $30.04

Provide administrative support to program staff and management. Works directly with patients to obtain and verify information during the registration process as well as other duties to support patient care. Position is first line of contact for all telephone calls and patients presenting in crisis. Position requires ability to work under pressure with many interruptions. Position often works in an environment with multiple tasks at hand requiring prioritization.

Position may also provide front desk coverage as necessary.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

• Greet and assists patients and family members at the designated facility.

• Responsible for processing, accepting, and tracking referrals/consults for clinic.

• Responsible for calling clients for appointment this can include the following:

• Responsible for reviewing collected documentation for accuracy.

• Responsible for Opening and Closing Duties:

• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.

• Responsible for scanning documents and ensuring that all information is uploaded to the proper location.

• Responsible for data collection and entry including but not limited to internal, State, and Federal data.

• Responsible for following the highest standards of SEARHC mission, vision, and values.

• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka)
• First Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka)

• 2 years of office experience preferred.
• Medical office experience preferred.

• Office functions
• Computer applications.
• Office machines and equipment.
• HIPAA privacy rules.

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.

• Prioritize work and multi-task in a fast-paced office setting with many interruptions.
• Self-start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time-management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Work Shift:

OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!