Customer Data Delivery Lead; Director

Work Schedule

Standard (Mon-Fri)

Office

The PPD™ clinical research business of Thermo Fisher Scientific is a leading provider of global CRO solutions to customers in pharmaceutical, biotechnology, medical device, academic and government industries. Our Digital Solutions group is re-designing the clinical research model with purpose-built, CRO-owned technology integrated into every study. Our forward-thinking, AI-enabled solutions accelerate and optimize every phase of the clinical development journey.

The Customer Data Delivery Lead (known internally as IT Director, band
9) serves as a senior sponsor-facing data leader within the Clinical Research Group of Thermo Fisher (CRG) Digital, partnering directly with CRO sponsors and clinical stakeholders to understand their clinical trial data needs and translate those requirements into actionable data solutions.

This role operates at the intersection of clinical trial operations, clinical data, and technology, working closely with sponsors to define meaningful data deliverables that support trial oversight, operational decision-making, and program performance.

The Customer Data Delivery Lead acts as the bridge between sponsor requirements and CRG Digital’s technical and data platform teams—translating clinical and business needs into clear functional requirements and solution designs. While this role collaborates closely with engineering and platform teams, it does not own platform operations or governance, instead focusing on customer engagement, solution definition, and end-to-end delivery coordination.

Reporting to the Head of Data Capabilities, CRG Digital, this role leads Customer Solutions Specialists, BSAs, and cross-functional delivery teams in a matrixed environment to ensure sponsors receive high-quality, timely, and impactful data solutions.

• Serve as the primary data engagement partner for sponsors, building strong relationships with clinical, operational, and analytics stakeholders.

• Engage directly with sponsors to understand their clinical trial oversight, operational reporting, and data access needs, translating these requirements into actionable data solutions.

• Lead structured discovery conversations and working sessions with sponsor teams to clarify business objectives, data requirements, and success measures.

• Collaborate with Customer Success and account teams to support customer discussions, solution workshops, and RFIs, ensuring CRG Digital’s data capabilities align with sponsor needs.

• Provide clear communication with sponsor stakeholders regarding scope, timelines, and delivery expectations.

• Translate sponsor business and clinical data needs into clear functional and technical requirements for internal delivery teams.

• Define solution approaches that align sponsor requirements with CRG data sources, systems, and delivery mechanisms, including datasets, dashboards, APIs, or file-based deliverables.

• Act as a clinical data subject matter expert during solution design discussions, ensuring technical teams understand the context and purpose of the data being delivered.

• Partner closely with Business Systems Analysts, data engineers, and platform teams to ensure solution feasibility and alignment with CRG Digital architecture.

• Identify opportunities to standardize repeatable solutions and reusable data packages across sponsor engagements.

• Lead the end-to-end coordination of sponsor data deliverables, ensuring alignment between sponsor expectations and internal technical execution.

• Work across CRG Digital teams—including Data Platforms, CRG IT, Customer Success, and business stakeholders—to ensure data is sourced, modeled, and delivered effectively.

• Manage delivery timelines, dependencies, and risks while maintaining clear communication with internal teams and sponsor stakeholders.

• Ensure data solutions are delivered with high quality and meet agreed-upon timelines, SLAs, and acceptance criteria.

• Ensure sponsor data solutions…