Field System Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Connect with a career that matters, and help us build a safer future.

Department Overview The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in total Customer Satisfaction and growth of our business.

The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description Overview :

This role is for an Onsite System Manager position located at Elmendorf-Richardson Base in Anchorage , responsible for the maintenance, and technical support for a large-scale LMR (Land Mobile Radio) system. The ideal candidate will have experience in both IT System Administration as well as specialized knowledge of Motorola ASTRO 25 systems.

The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with minimal travel (under 10%) but occasional required support during off-hours for critical events.

System Operations and Maintenance:

Serve as the primary support for LMR Zone Core equipment, including servers, network switches, routers, workstations, and storage devices.

Manage and execute planned system maintenance and patching activities, including coordinating necessary reboots.

Ensure the successful transmission and receipt of backups between critical servers and Backup and Recovery (BAR) servers.

Technical Expertise and Troubleshooting:

Provide daily (business days) first-level troubleshooting and case management: tracking, reviewing daily reports, following up, and documenting cases thoroughly for sustainment reporting.

Offer specialized technical assistance across all aspects of the Motorola ASTRO 25 LMR system, including:

ASTRO 25 and Project 25 technology, Advanced Encryption Standard (AES) encryption.

Capacity management, Over-The-Air-Rekeying (OTAR) operations.

Dispatch console systems and Project 25 subscriber radios.

System fleet-mapping, historical/system/patching reports, and applicable database operations.

Maintain, program, optimize, troubleshoot, and repair radio repeaters and dispatch/communications consoles for both trunked and conventional LMR systems.

System Integration and Documentation:

Assist with and track system integrations and modifications originating from the Master Site.

Support remote site work (e.g., discoveries, core updates), including validating efforts, clearing alarms, and ensuring full functionality testing by remote field teams.

Identify, validate, and track all hardware changes related to cases, ensuring detailed case notes include Motorola and third-party model/part numbers, serial numbers, and IUID numbers.

Provide administrative reports in support of recurring/non-recurring contracts and furnish one-time reports as requested by management, the Program Manager, Quality Manager, or Configuration Manager.

Execute any other tasks or responsibilities assigned by the Field Service Manager or Program Manager.

Experience and Technical Knowledge:

Deep understanding of Motorola Solutions P25 Trunking Network Systems.

Solid working knowledge of Motorola radio systems and their application.

Solid working knowledge of Radio Frequency (RF) theory.

Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.

Certifications and

Education:

The ability to successfully obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.

Proficiency in using MS applications, Google Workspace, and relevant software tools.

Professional

Competencies:

Excellent communication skills (both oral and written English) for documentation and customer interaction.

Strong interpersonal skills and the ability to work effectively in a team environment.

Ability to solve customer problems quickly, particularly during stressful situations.

Strong self-management skills; self-motivated and capable of performing with indirect supervision.

High sense of urgency, strong work ethic, results-oriented approach, sound…