Business Systems Specialist

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Full Time Professional Sitka, AK, US

2 days ago Requisition

The Business Systems Specialist is an entry‑level role responsible for helping AM Owner Group successfully implement, adopt, and improve business technology across the organization. The position works closely with the Chief Operating Officer, department leaders, employees, software vendors, and outside technical partners to turn operational needs into practical technology solutions.

The primary objective of this role is to lead assigned implementation work streams and assist with the implementation and optimization of current and future technology. The Specialist will help organize projects, configure and test systems, document processes, train users, track issues, and support employees through technology changes. This role is designed for an early‑career professional who is curious, organized, comfortable with technology, and motivated to learn how systems can improve business operations.

The position is not expected to arrive as an expert in every company system. Success will depend on the ability to learn quickly, ask good questions, follow through on details, communicate effectively, and progressively become a trusted internal resource for assigned platforms.

• Lead assigned implementation tasks and work streams under the direction of the COO or project sponsor, helping move technology projects from planning through launch and post‑implementation support.
• Assist in developing project plans, timelines, task lists, testing plans, training schedules, and launch checklists.
• Coordinate meetings, action items, deadlines, and follow‑up between employees, department leaders, vendors, consultants, and technical partners.
• Help gather business requirements by meeting with employees and leaders to understand current processes, pain points, and desired outcomes.
• Support system setup and configuration, including workflows, forms, templates, permissions, notifications, user roles, and other settings as appropriate.
• Assist with data collection, cleanup, migration, validation, and other implementation preparation.
• Coordinate and participate in user acceptance testing; document issues and follow through on resolution before launch.
• Provide clear project updates and elevate risks, barriers, or decisions that require leadership support.
• Support go‑live activities and help resolve issues during the transition to new systems.

• Learn the company’s existing business systems and become a knowledgeable internal resource for assigned platforms.
• Work with employees and department leaders to understand how current systems are being used and where processes can be simplified or improved.
• Identify opportunities to improve workflows, reporting, automation, data entry, communication and overall system utilization.
• Assist with configuration changes, system enhancements, integrations and updates under appropriate guidance.
• Help identify repetitive manual work that may be reduced through better use of existing technology.
• Track recurring user issues and help determine whether the solution is additional training, clearer process documentation, a configuration change or vendor support.
• Support periodic reviews of system usage to identify underused functionality and opportunities to improve the company’s return on technology investments.

• Document current‑state and future‑state business processes when systems are implemented or redesigned.
• Create and maintain process maps, standard operating procedures, user guides, quick‑reference…