Dir, Outside Plant; OSP

Overview

The GCI Director of Outside Plant (OSP) will lead all aspects of the organization’s Outside Plant maintenance and operational functions, ensuring the OSP network remains reliable, scalable, and high performing.

This leadership position requires the following non‑delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility.
• Provide strong leadership to a span of control (direct and indirect reports) and demonstrate effective leadership company wide, including generating enthusiasm, setting direction, teaching, and empowering the team.
• Establish the vision and tone for the department, consistent with company culture and mission.
• Establish clear, measurable, and achievable goals and performance expectations that align with organizational objectives and follow up appropriately.
• Hire individuals who can accomplish those goals, provide open communication, training, tools, and mentoring, and establish a development path.
• Provide clear and accurate feedback to individuals and teams in a timely and consistent manner.
• Effectively manage processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions in an unbiased and consistent manner.

• Provide clear, accountable leadership to OSP and support teams.
• Build a high‑performance culture focused on safety, quality, and operational excellence.
• Develop talent through coaching, succession planning, and professional development.
• Foster collaboration across peer groups.
• Model and reinforce GCI’s culture by demonstrating ownership, transparency, and a commitment to high‑performing teams.

• Design, optimize, and scale organizational structures, workflows, and processes to improve efficiency and service delivery.
• Establish and implement performance metrics, KPIs, and reporting mechanisms to track operational health and project progress.
• Drive continuous improvement initiatives that reduce cycle times, improve quality, and enhance customer experience.
• Ensure compliance with regulatory, environmental, and safety standards.
• Coordinate crisis response and operational readiness efforts in support of incident management.
• Accountability for performance of the HFC and long‑haul fiber networks.

• Support long‑range OSP network planning, including fiber expansion, capacity upgrades, and modernization initiatives.
• Partner with leadership to align OSP strategy with corporate growth objectives.
• Translate strategic initiatives into executable project plans with clear milestones and deliverables.

• Own the OSP operating budgets, maintain rigorous forecasting discipline, and conduct monthly budget reviews, variance analysis, and proactive course‑correction.
• Evaluate vendor proposals and manage external partners to ensure cost‑effective operations and maintenance.
• Identify opportunities for cost optimization without compromising quality or reliability.
• Ensure all spending aligns with strategic priorities, operational needs, and long‑term financial plans.

• Accountability – Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Basic Principles – Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees.
• Collaboration – Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Demonstrated ability to provide effective cross‑functional influence and collaboration across Engineering, Operations, Finance, and Regulatory and Legal teams.
  • Demonstrated ability to influence and advise with sound judgment and strategic thinking, building trust and driving alignment toward shared goals.
• Communication – Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent communication with the ability to accurately articulate information to internal and external audiences, handle inquiries and complaints, and…