Service Manager; Air Handling Unit, Datacenter), Americas

Service Manager (Air Handling Unit, Datacenter), Tate Americas

Job Category:
Product Technology

Location:

Columbia, MD OR St Paul, VA, OR Pocahontas, AK OR Wichita Falls, TX, OR Glasgow, KY

Pay Range: $150,000 USD to $175,000 USD

Job Type: Full-Time (Exempt)

Duration of Role:
Permanent

Position: 1

Reporting To: AHU and Electrical Product Manager, Kingspan Data Solutions

About Us

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering in order to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate's world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

We are excited by potentially welcoming you as part of our team as we continue to grow on a worldwide scale.

The AHU Service Manager supports all aspects of AHU services. Supports inventory management and stock component purchasing functions in a fast-paced and dynamic environment to ensure adequate flow of critical materials. This role requires someone who responds quickly to customer requests, can think on their feet, has experience in HVAC services, and has working knowledge of data center cooling topography. Works among multiple teams to successfully fulfill customer requirements.

Actively participates in problem-solving exercises, communicates concerns and issues, and works towards successful resolutions. Identifies opportunities for improvement and acts to implement process changes.

• Work with design and manufacturing teams to share service-related concerns on a new product to be launched this year specific to data centers
• Lead the development of product literature, installation and operation manuals, recommended services documents, service reports
• Work with marketing teams on product literature publishing, as well as industry trade show attendance and support
• Develop maintenance programs for new products
• Develop, maintain, and execute different service level agreements for customers nationwide
• Work with factory and commercial teams to understand industry costs and product cost profile for different components within each cooling unit
• Work with local factory installation teams so integration and installation approach is supported by product design
• Work with purchasing team to ensure any needed long lead equipment is done in a timely manner to align with project delivery timelines
• Review of mechanical equipment specifications, submittals, drawing sets, one-line drawings to ensure project compliance with what is being provided
• Work on-site with installers, mechanical contractors, to troubleshoot as needed
• Management of third-party installers or commissioning agents during product integration and testing
• Gains full understanding of all material applications and uses and constructability of finished products.
• Monitors inventory on projects and initiates corrective actions with team when necessary. Suggests alternate uses to avoid material obsolescence.
• Gains critical understanding of material costs, commodity swings, and cost drivers to obtain most advantageous and competitive prices.
• Tracks industry standards and associated lead-times, can identify alternative supply chains on an as needed basis
• Develops and manages vendor relations and transactions, communicate issues and non-conformances, measures performance, and ensures compliance.
• Actively participates in project forecasting for purposes of resource and material planning.
• Assists with resolving critical situations and revisions with professional deportment and provides support to multiple Tate teams in the execution of customer requirements.
• Establishes and maintains positive and effective working relationships with all inter-company departments and personnel, as well as suppliers.

Additional Expectation

• Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
• Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
• Responsible for all tasks to achieve compliance goals and demands of the Compliance Management…