Services Manager ; PCN

Employment Services Manager 1

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS! The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Manager 1 located in Sitka! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 16.

What You Will Be Doing:
The Employment Services Manager (ESM) 1 is a working supervisory position located at the Sitka Job Center and serves under the direct supervision of the Southeast Regional Manager (ESM
3) located at the Juneau Job Center. This position manages the activities of the Sitka Job Center by providing outreach of employment and training services to the local and surrounding communities including planning, organizing, scheduling, and facilitating program functions. Employment Services Managers perform administrative and managerial assignments necessary for the delivery of federal and state entitlement and employment programs and services that assist individuals to become self-sufficient and gain employment or reemployment, receive career support and training service, receive employment counseling, and/or assist business community market employment opportunities and maintain a viable workforce.

Positions in this series perform a variety of duties such as supervising and managing program staff; planning, organizing, directing, and coordinating the delivery of program services; promoting utilization and understanding of program services; and coordinating program services with other public and private sector entities.

Our Mission, Values, and Culture:
The Department of Labor and Workforce Development, Division of Employment and Training Services' mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Sitka Job Center and Southeast Regional team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce.

Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:
This is a full-time permanent position. You will join a team that demonstrates a high level of initiative, excellent interpersonal skills, and an ability to adapt to a changing environment. There are opportunities for advancement and continued development of skills and knowledge base. The State of Alaska offers 12 paid holidays per year in addition to generous paid leave accrual, a comprehensive health benefits package, and a competitive retirement plan.

The Working Environment You Can Expect:
The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. The work week for this position is Monday through Friday, 7.5 hours per day on a work schedule determined between the hours of 8am and 4:30pm.

Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:

• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Creative Thinking:
  Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
• Client Engagement/Change Management:
  Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

Minimum Qualifications Any combination of education and/or experience that provides the applicant with competencies in:

• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Customer/Quality Focus:
  Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Planning and Evaluating:
  Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals;…