Services Manager

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

This position is in the General Government Unit (GGU) at a Range 16.

The Employment Services Manager (ESM) 1 is a working supervisory position located at the Sitka Job Center and serves under the direct supervision of the Southeast Regional Manager (ESM
3) located at the Juneau Job Center.

This position manages the activities of the Sitka Job Center by providing outreach of employment and training services to the local and surrounding communities including planning, organizing, scheduling, and facilitating program functions.

Employment Services Managers perform administrative and managerial assignments necessary for the delivery of federal and state entitlement and employment programs and services that assist individuals to become self-sufficient and gain employment or reemployment, receive career support and training service, receive employment counseling, and/or assist business community market employment opportunities and maintain a viable workforce. Positions in this series perform a variety of duties such as supervising and managing program staff;

planning, organizing, directing, and coordinating the delivery of program services; promoting utilization and understanding of program services; and coordinating program services with other public and private sector entities.

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Sitka Job Center and Southeast Regional team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce.

Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

This is a full-time permanent position. You will join a team that demonstrates a high level of initiative, excellent interpersonal skills, and an ability to adapt to a changing environment. There are opportunities for advancement and continued development of skills and knowledge base. The State of Alaska offers 12 paid holidays per year in addition to generous paid leave accrual, a comprehensive health benefits package, and a competitive retirement plan.

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. The work week for this position is Monday through Friday, 7.5 hours per day on a work schedule determined between the hours of 8am and 4:30pm.

We are interested in candidates who possess some or all of the following position specific competencies:

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Uses computers, software applications, databases, and automated systems to accomplish work.

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Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

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Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.