Shift supervisor, Non-Profit & Social Impact

Currently hiring for Day shift (7:30 am - 3:30 pm)

All Covenant House Alaska program staff work as advocates and allies for youth experiencing homelessness and human trafficking.

The Shift Supervisor provides and ensures high quality trauma-informed service delivery to youth experiencing homelessness through direct supervision, management, and program development. The Shift Supervisor will build intentional relationships with youth, engage them in a variety of programming and work through their stages of change to drive toward long-term positive outcomes.

• Understand, practice, and promote the vision, mission, and five principles of Covenant House Alaska.
• Provide face to face support and intervention in multiple program settings.
• Relentlessly show up and be present in young people’s lives, especially through times of relapse and crisis.
• Help youth navigate community resources pertaining to physical and mental health, education, employment, and others needed to achieve well-being and stability.
• Maintain a positive and professional working relationship with the general public, including placement agencies and families of the youth we serve.
• Maintain a high level of ethical standards.
• Keep supervisor fully informed at all times.
• Ensure the safety of youth at CHA sites at all times.
• Ensure accurate data entry in all required data systems and information reporting for the YEC.
• Exercise independent and sound judgment at all times.
• Perform other duties as assigned.

• Build and maintain supportive relationships with youth
  • Follow up with youth who are no longer in residential services, provide check-ins and other assistance as needed.
  • Assess youth to ensure basic needs are met, providing necessary referrals within the community to support their housing, education, employment, and social-emotional well‑being needs.
  • Advocate with team and identify how still best to serve former residents whose services have been limited due to safety issues.
  • Communicate with other departments to maintain support for residential and non-residential youth.
  • Engage youth in appropriate educational, vocational, and life skill programming.
  • Work with team to plan and implement engagement activities.
  • Assist in maintaining security of the building by following all established protocols and procedures
  • Participate in team, shift change, and staff meetings as assigned.
• Community & Partner Coordination
• Engage youth who are victims in human trafficking in a sensitive, confidential manner in order to quickly identify resources to keep these youth safe and supported. Coordinate service providers to assist trafficked youth.
• Engage with service recipients through agency approved social media; maintaining contact with youth not in residency, advertising events and opportunities, and monitoring youth posts in order to intervene when safety concerns arise, or other supports are necessary.
• Participate in community meetings including Coordinated Entry to identify, assist and coordinate care for youth experiencing homelessness.
• Provide advocacy for youths’ individual needs during team and community meetings.
• Closely coordinate with other agencies, coalitions, and databases in order to identify, assess, and connect homeless and trafficked youth to wraparound services and housing. This may include but is not limited to the Anchorage Coalition to End Homelessness, Coordinated Entry, and Alaska Homeless Management Information System.
• Provide gateway services to youth in Community Center located within the Youth Engagement Center, including hygiene supplies, food, clothing, and water in order to promote youth health and build relationships.
• Provide face to face support and intervention in multiple settings including, but not limited to The Den, Community Center, in camps, community events. etc.
• Maintain daily drop‑in contact reports and other documentation as required.
• Conduct and Coordinate Street Outreach (program dependent)
  • Maintain daily outreach contact reports and other documentation as required.
  • Establish, build, and maintain relationships with youth on the streets.
  • Coordinate Outreach daily activities, including…