ATV Operations Supervisor - Guest Focus

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As a Denali ATV Assistant Operations Manager, your primary responsibility is to support and oversee the logistical and mechanical components that keep the ATV tours running at peak performance. In this role, you will collaborate with Tour Managers and other department managers to align equipment availability with tour demand, help resolve operational issues, manage the shuttle driver team, and ensure smooth coordination across departments.

The Operations Managers play a critical behind-the-scenes role in ensuring that tours launch on time, equipment is properly maintained, and the overall operation remains efficient and guest-ready throughout the season. You will work closely with the Denali Park Adventures Fleet Manager and ATV mechanics to assist in maintaining the full fleet of ATVs and company vehicles, ensuring they remain safe, reliable, and ready for daily use.

Key Responsibilities and Accountabilities:

• Facilitate communication across all tour departments from the tour office, shuttle drivers, to the mechanics and tour logistics.
• Supervise and support ATV guides, including coaching, scheduling, and performance oversight.
• Assist the Tour Managers with tasks and projects and step in to guide ATV tours as needed.
• Assist in guest service, on-trail support, and incident response when necessary.
• Work collaboratively with management team to ensure cohesive daily operations.
• Uphold company standards for professionalism, hospitality, and guest experience.
• Support the Fleet Manager and mechanics with ongoing vehicle and ATV maintenance to ensure vehicles are safe, reliable, and tour-ready.
• Communicate equipment needs and availability with Tour Managers and guides.
• Track ATV usage, maintenance schedules, and mechanical reporting.
• Help develop and implement safety and maintenance procedures.
• Work 40-50 hours a week.

Required qualifications:

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 2 years working in customer service.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in trail maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred qualifications:

• 5 years managing in a fast-paced, guest service atmosphere.
• 2 years experience in bus/van driving.
• General knowledge of ATV maintenance.
• Commercial Driver’s License (CDL) with Passenger Endorsement.
• Commercial Driver’s Medical Certificate
• Experience operating skid-steer and mini-excavator.
• Experience working in seasonal tourism.
• Familiarity with Denali National Park history, landscape and wildlife.

Pay is Depending on

Experience:

Starting at $24 ($22 hourly base wage + $2 per hour end of season bonus)