Service Order Dispatcher

Service Order Dispatcher – Anchorage, Alaska

Type:
Non-Exempt

Work Schedule:

Full-Time, Day Shift

Location:

Anchorage, Alaska – Joint Base Elmendorf-Richardson

Compensation: $31.06 per hour

Benefits include:
Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance, Flexible Spending Accounts (medical and dependent care), 11 paid federal holidays, 12 paid vacation days at the start of employment, paid sick leave, potential shared earning bonus, tuition assistance after 1 year of employment, potential scholarships for qualified dependents, professional development and training opportunities, Verizon wireless discount, Employee Assistance Program (EAP), wellness program, Public Service Loan Forgiveness eligibility for full-time employees.

• Receive, allocate, distribute, and record work orders upon customer requests.
• Schedule preventative maintenance work orders in Fleetbosse according to the requirement schedule.
• Determine priority levels and distribute service requests accordingly.
• Conduct daily muster with facilities personnel to ensure understanding of assigned service orders.
• Create and maintain working service order lists for personnel who finish service work orders and still have time for additional work.
• Maintain and update Fleetbosse information regarding service requests.
• Input employee daily sheet information into Fleetbosse (Man Hours).
• Input facility credit card purchases into Fleetbosse.
• Allocate Tessera vehicle keys to the crew for daily operations.

• Associate’s degree preferred.
• Three (3) years of HVAC or facilities maintenance experience preferred.
• Ability to prioritize tasks and work in a fast-paced environment.
• Proficiency in computer software, especially Microsoft Office.
• Professional and courteous customer service skills.

• Ability to lift and/or move up to 70 pounds.
• Ability to reach, kneel, walk, stand, and perform repetitive motions for several hours.
• Standing or sitting for extended periods, climbing in and out of vehicle, and up/down stairs.
• Perseverance to work effectively under pressure for extended periods.

• Valid state driver’s license required; must obtain and maintain coverage by Tessera’s insurance.
• Driver’s license must be REAL
  -compliant or acceptable alternative (U.S. passport or military ).
• Must obtain and maintain applicable security clearances and installation access.
• Background check and E‑Verify will be conducted.

Tessera is an Equal Opportunity Employer – Women/Men/Minority/Veteran/Disabled. Tessera participates in E‑Verify. Individuals with disabilities are encouraged to apply. Tessera is committed to creating opportunities for people with disabilities and veterans with disabilities.