Dock Representative

Dock Representative

Seasonal Allen Marine Tours, Sitka, AK, US

Salary Range: $16.00 To $19.00 Hourly

Summary for Dock Representative

The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines. This is a shore-based position.

• Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
• Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Collect tickets/vouchers as passengers board vessels and motor coaches.
• Effectively communicate with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with the distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.
• Special projects may be assigned as required by the business.

• Must present a professional and friendly attitude while working in a sometimes fast-paced environment
• Must be clean, well-groomed, courteous, honest, punctual, and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must feel comfortable directing and speaking to large crowds.
• Ability to prioritize and handle various time-sensitive tasks while maintaining great attention to detail.
• Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
• Ability to generate a multitude of cooperative relationships with co-workers as well as representatives of other companies involved with AMT.
• Must be drug‑free (pre‑employment 4‑panel drug screening and testing for cause mandatory).
• Project professional and polished image.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and 4‑panel drug test.
• Valid, unexpired First Aid/CPR Certification.

• Prior experience working in tourism/travel industry.

The environmental conditions are those that an employee may be subject to successfully perform the essential functions of this job.

• Must be comfortable working indoors and outdoors in all types of weather.

• Occasionally required to lift and/or move up to 50 pounds.
• Ability to walk on uneven deck surfaces crossing from vessel to vessel.
• Must be able to stand for long periods and walk up to 3 miles per day.

• This is a fast‑paced and dynamic work environment with a diverse workforce.
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.