Spa Receptionist Job Skipton area,England UK,Hospitality / Hotel / Catering

All applicants must be able to provide evidence of their Right to Work in the UK.

Must have valid UK Driving Licence and vehicle to commute due to hours and location

Shift Pattern - 06.45am
-14.45pm or 14.30pm until 10.30pm, please note this role requires weekend work with 1 weekend off in 4.

Role Overview

The main aim of this role is to provide a warm and welcoming experience to customers arriving at the Spa, through-out their stay, until check-out. Enhancing the customer experience by supporting the Reception Manager at all times with ideas about how to continuously improve the service we deliver. Key to the role is communicating all amendments to the operations team in a timely and clear manner.

The role holder will also further enhance the guest stay by promoting the estate activities and spa treatments and driving bounce-back offers and encouraging guest feedback.

Reporting to:
Reception Manager

Main Responsibilities

To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a family run Hotel
To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
To take pride in maintaining a high standard in personal appearance and demeanor.
To have a good working knowledge of all departments of the Hotel, Spa & Estate
To be confident in the full understanding of all equipment within the Office including Guestline and Premier Systems, Word, Excel and Email.
To be the point of contact for all VIP guests, showing passion and pride ensuring all return guests and return complaints are handled effectively and in a correct and sensitive manner
To be efficient and well-informed in taking Blossom restaurant reservations, availability, prices and any restrictions.
To take pride in being well-informed of the ‘market;

- all aspects of the Spa Operations as well as traditional sales areas in and other hotel services.
Fully understand all of the Hotel facilities and Estate activities, hours of activity and pricing to provide customers with information on the whole Coniston experience
Maximise sales of the Hotel’s facilities and Estate activities when checking greeting guests
To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
To know and understand the current policies and procedures of the Hotel and Spa.
To ensure correct hand-over procedure of day’s business with regard to cover.
To be aware of the problems arising with reference to queries on customer expenditure and food & beverage bills. To be confident with how to rectify these and explain fully, adjusting if necessary, using your intuition and integrity.
To be aware of complaints/problems and bring them to the attention of the Spa General Manager and or Duty Manager and to offer assistance.
To be fully aware of the Spa'sFire Safety procedures and Health & Safety

Person Specification Essential

You genuinely care about the Coniston guest and seek to exceed their expectations
Experience of working in a fast paced and system driven environment.
Confident and eloquent when speaking on calls
Have excellent numeral and written skills
Have excellent organisational skills
Passionate about customer service
Enthusiastic and positive outlook

Flexible approach to working hours as business needs dictate
The ability to respond quickly and positively to a range of work situations
A good level of computer literacy (outlook, word, PowerPoint and excel)
At all times portray a professional image by wearing the uniform provided

Desirable

Displays a solution based approach to any situation
Previous experience in working in hospitality
Has a can-do, will-do attitude

Employee Benefits - What we offer you

We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:

Pay increase following successful probationary period
Meals on Duty
30 Minute Paid Breaks
28 days…