Agency Manager - Home Health Care Agency

• Professional Development & Education Support
• Flexible Work Options
• Workers' Compensation
• Community & Purpose-Driven Benefits
• Convenience & Lifestyle Perks
• Bonus based on performance
• Paid time off

• Paid Holidays
• Work-Life Integration & Family Support
• Professional Development & Education Support
• Flexible Work Options
• Workers' Compensation
• Competitive Wages/Salaries
• Community & Purpose-Driven Benefits
• Convenience & Lifestyle Perks
• Training & development
• Bonus based on performance
• Employee discounts
• Paid time off

At One You Love Homecare, we help older adults in our community live at home with dignity, comfort, and independence - and we take care of the people who make that possible. We're a growing, locally owned agency, and we're looking for the person who will help us build something people are proud to be part of.

As our Agency Manager, you'll run the day-to-day and set the tone. It's strategic and hands-on - one hour you're shaping how we grow, the next you're solving a scheduling gap or welcoming a new family. You'll report directly to the owner and serve as our licensed Agency Manager with the Illinois Department of Public Health, so this is a role of real trust and real ownership.

• Lead daily operations - ensure smooth workflows, and full compliance with local, state, and federal regulations.
• Own agency policies, procedures, and service standards, and keep scheduling, billing, and client service running seamlessly.
• Build and guide the team - recruit, hire, train, supervise, and develop both caregivers and office staff.
• Make sure every shift is covered, and handle call-outs and emergencies with a composed, ready plan.
• Champion the client experience - conduct comprehensive intakes, build individualized care plans, be the person families can call, and resolve concerns with heart and understanding.
• Keep meticulous records, run quality audits, prepare for licensing inspections, and track the metrics that tell us how we're doing.
• Uphold OSHA, infection-control, and universal-precaution standards, and keep our safety practices current.
• Support management of the agency budget and watch the numbers that keep us healthy - hours, margin, and growth.
• Be our after-hours point of contact, and the backstop when a shift needs covering - with a calm plan, not a scramble.

In your first year, you'll know it's working when:

• Clients are happy and stay with us - strong satisfaction and retention.
• Caregivers feel supported and stick around past their first 90 days.
• We pass every inspection clean, with background checks and training always current.
• The territory grows steadily, at a margin that keeps the lights on and the raises coming.

• 2-5 years of management experience in home care, healthcare, or a related service industry.
• Bachelor's in healthcare administration, business, or a related field - or equivalent real-world experience.
• A strong, warm leader: organized, calm under pressure, and genuinely good with people.
• Knowledgeable about home-care regulations and best practices.
• Because we provide dementia and cognitive-support care, this role serves as our Alzheimer's Services Supervisor. You either hold - or are ready to earn - a recognized dementia certification (NCCDP Certified Dementia Practitioner, Alzheimer's Association EssentiALZ, or a Certified Dementia Specialist credential), or you bring 2+ years of dementia-care experience including a year in a lead/management role. Illinois asks for 8 hours of dementia training each year, and we'll support you in it.
• Comfortable with scheduling systems, EMRs, and Microsoft Office (Excel included).
• A natural at juggling priorities, delegating, and navigating through the…