Emergency Call Center Call Taker

Title:

Ambulance Calm Center Representative

Location:

Skokie, IL

Schedule:

Friday 6p - 6a, Sat 6p - 6a, or Mon - Fri Between 6a - 8 p

Pay: $19/hr

Driven by care, the Life Line philosophy permeates far beyond a slogan. Established in 2008, Life Line has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, Life Line’s progressive expansion is reshaping medical transportation.

Life Line Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

• Answer, screen, and direct calls
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Provide information and assistance for customer service inquiries as needed
• Communicate with multiple departments and EMS personnel
• Provide supportive information to customers to assist them in arranging appropriate transport
• Other duties as assigned

• EMD or EMT
  -B/P certification preferred
• Medical background
• Detail oriented
• Computer & typing skills
• Ability to excel in high-stress environment
• Adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognize when to apply them.
• Weekend availability

• Pleasant, professional phone manner
• A minimum of two years customer service or call center experience

• Competitive Pay, PTO, overtime opportunities
• A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
• Tuition reimbursement
• Uniforms
• On-site continuing education
• Family culture based on open communication
• EMS career advisers

Life Line is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce:
Minorities/Females/ Disabled/Veterans.

Join our dynamic team as an Emergency Call Center Representative, where your skills in customer service make a real difference. In this fast-paced call center environment, you'll serve as a compassionate and efficient customer service representative
, responding to urgent inquiries and coordinating timely support. As a call center representative
, you'll handle high-volume calls with professionalism and empathy, ensuring every patient receives the care they need. If you're passionate about helping others and thrive in a team-oriented setting, this patient service representative role is the perfect opportunity to grow your career in healthcare communications