Clinical Nurse Supervisor - ICC​/UC

2 days ago Be among the first 25 applicants

This range is provided by Advocate Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.30/hr - $60.45/hr

• Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
  • Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems and all regulatory standards to ensure standards are met and followed.
  • Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications.
  • Acts as a role model and champion for Culture of Safety. Works with the manager to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the manager to complete ACAs and RCAs when indicated.
  • Utilizes information to implement process changes and staff education.
  • Leads site clinical integration activities.
  • Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
  • Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
  • Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
  • Ensures AMG standing operating procedures are followed.
• Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered. Works to meet/exceed Key Result Area (KRA) goals.
  • Monitors data on a monthly basis, reviews with clinical staff and physicians, and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
  • Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
  • Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays.
  • Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
  • Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
• Associate Engagement/Human Resources – Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate
  
  Experience of creating the best place for associates to work.
  • Conducts regular staff meetings and daily huddles with associates. Documents meetings using Stoplight Report.
  • Conducts performance reviews on time.
  • Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates.
  • Assures all associates maintain certification and all required CEUs.
• Growth and Funding our Future – Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
  • Participates in activities which foster practice growth.
  • Promotes same day access and is engaged in volume visit targets.
  • Maintains an effective process for inventory control and medication supply utilization.
• Physician/Provider Engagement – Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work…