Patient Services Rep - Urgent Care

2 days ago Be among the first 25 applicants

This range is provided by Advocate Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.45/hr - $29.20/hr

• Greets and registers patients accurately in EMR, verifies billing and demographic information.
• Coordinates scheduling of patient appointments via phone and in-person requests.
• Answers multiple incoming telephone lines, determines appropriate recipient of call or message, and refers them promptly.
• Distributes communications accurately based on practice protocol, including pagers, faxes, and emails.
• Resolves patient questions about referrals, billing, service, and test results; refers complex issues to the practice manager or clinical staff as appropriate.
• Schedules future appointments and requisitions of laboratory tests, radiology procedures, and other diagnostic tests as needed.
• Notifies patient care area when a patient has arrived and is ready to be seen.
• Attends to waiting patients in reception, ensuring timely service or notifying them of unexpected delays.
• Accurately identifies type of insurance from card, understands different payers, and verifies eligibility if necessary.
• Performs other related duties as required.

• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Batches encounter forms and balances charges.

• Releases information from records only according to corporate policies and procedures.
• Ensures availability of properly prepared patient medical records, daily schedules, and related forms.

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult caller/customers/patients.

• CRT/PC experience in a customer service setting.
• Working knowledge of eClinical
  
  Works and scheduling sections of the eClinical
  
  Works system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.

• Ability to function in a high volume, multiple-task environment, possibly in a crowd or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without assistance.