ServiceNow Developer

Roles and Responsibilities:

• Support Enterprise Architecture in the design and implementation of automated discovery & data federation from multiple data sources into the Service Now CMDB.
• Develop technical solutions on the Service Now platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM and CMDB best practices.
• Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.
• Technical Implementation:
  Collaborate with cross-functional teams and lead the implementation of Service Now solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.
• Data Migration:
  Support data migration design and activities from legacy systems to Service Now, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial Service Now data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Integration Management:
  Assist architects in the design and integration of Service Now with other systems and applications to create seamless end-to-end processes.
• Best Practices:
  Contribute to the development of Org's best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.
• Continuous Learning:
  Stay updated on the latest Service Now features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Develop Asset and Configuration Management processes, procedures, and standards.
• Mature processes and KPIs to improve Asset and Configuration Management effectiveness.
• Build relationship mappings in Service Now CMDB with Discovery Tools and Service Mapping in serving Service Now modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc.
• Lead integration of new modules, store applications, integrations, and spokes.
• Interface with executive stakeholders to align Service Now solutions with business goals and emerging trends.
• Oversee development and data management for integrations between Service Now Platform and other systems, tools, or services (like Workday or Active Directory).

Areas Of Support:

• NOW Core Platform Security, CMDB, Discovery
• ITOM Discovery, Service Mapping, Event Management, Cloud Management
• SAM Software Asset Management
• HAM Hardware Asset Management
• Performance Analytics
• Integration support
• Cross functional

MINIMUM QUALIFICATIONS:

• 7+ years' experience in IT, software development, or Service Now
• 3+ years of experience in CMDB
• Service Now Certified System Administrator & Certified Service Now Developer
• Experience with Agile / Scrum methodology.
• 2 or more years of Integration experience (SOAP, REST, and JSON as well as JDBC and file imports).