Business Analyst II - IT Asset Management

$38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Business Analyst II - IT Asset Management
• Location:
  
  Warrenville, IL or Skokie, IL
• Full Time
• Hours:
  
  Monday-Friday, 8:00am- 5:00pm
• Hybrid Position

The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets-from receipt to disposal-utilizing the Service Now Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced Service Now configurations.

This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the Service Now tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization.

The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through Service Now analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users.

This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in Service Now, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards.

• Manage End-to-End Hardware Asset Lifecycle
  Oversee receipt, deployment, refresh, retirement, and disposal activities within Service Now HAM.
• Asset Data Analysis & Optimization
  Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.
• Service Now HAM Configuration & Enhancement
  Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations.
• Development of IT Hardware Standards
  Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
• Process Improvement & Documentation Development
  Draft business cases, SBARs, and standardization proposals for ITAM improvements.
• Reporting & Dashboard Development
  Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs.
• Cross-Functional Financial & Procurement Coordination
  Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.
• Lead Asset Audits & Reconciliation
  Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions.
• Compliance & CMDB Governance Oversight
  Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews.
• Training & Operational Guidance
  Provide guidance and process training to field services, inventory teams, and operational stakeholders.

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience)
• Preferred:
  Master's degree in IT, Business, STEM, or related field
• Certifications:
• Service Now Hardware Asset Management Fundamentals (or obtain within 90 days).
• Service Now HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months).
• Preferred: CHAMP
  - Certified Hardware Asset Management Professional CITAM
  - Certified IT Asset Manager (IAITAM)
  Certified Implementation Specialist - Software Asset Management (CIS-SAM)
  CIS -…