Philanthropy Gift Coordinator

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* We Are Inspired to Serve. Join us!
* This role is responsible for providing support to the Philanthropy Department of Covenant Living Communities & Services. The position is accountable for providing gift-processing assistance and donor-related or gift-related administrative support.
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* ESSENTIAL RESPONSIBILITIES:

*** Commit all gifts/pledges into donor database daily, saving gift documentation, and archiving emails.
* Maintain the health of the database by creating and updating constituent records, as needed.
* Generate daily gift acknowledgment letters, yearly giving statements, and other communications.
* Provide entry-level analytics within the donor database by generating simple queries and reports.
* Support Regional Directors, Directors of Philanthropy, and Project Manager with other projects.
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* COMPETENCIES:

*** Accountability - Ability to accept responsibility and account for his/her actions.
* Adaptability - Ability to adapt to change in the workplace.
* Autonomy - Ability to work independently with minimal supervision.
* Communication, Written - Ability to communicate in writing clearly and concisely.
* Constituent Focus - Ability to understand the viewpoint and objectives of internal and external constituents.
* Ethical Decision Making - Ability to demonstrate conduct conforming to a set of values and accepted standards.
* Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace.
* Relationship Building - Ability to effectively build relationships and maintain rapport with internal and external constituents.
** Roles Specific

Competencies:

*** Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
* Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
* Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
* Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
* Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.
** EDUCATION AND

WORK EXPERIENCE:

**** Required Degree**: A minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization
** Preferred Degree**:
Bachelor’s degree, or equivalent of education & plus experience
** Certificate(s):
** Basic certification in Blackbaud’s Raiser’s Edge and/or RE NXT preferred
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* Experience:

*** Minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization
* At least one year of demonstrated expertise with Blackbaud’s RENXT Pro, eTapestry, or other donor database or customer relationship management platform
* Experience with Crescendo Interactive is a plus
* Possess strong oral and written communication skills and exceptional computer skills;
Microsoft Windows (Word, Excel, PowerPoint) is essential
** KNOWLEDGE, SKILLS AND ABILITY:
*** Highly organized, with exceptional attention to detail.
* Demonstrates sound judgment, ability to manage and prioritize multiple tasks, and work independently.
* Ability to initiate tasks, be creative in problem-solving and very diplomatic in personal and phone communication.
* Proven ability to take initiative, be resourceful, and be willing to take direction.
* Willingness to learn and ability to work as part of a team and support multiple staff members, as necessary.
* Openness and ability to manage competing priorities.
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* PHYSICAL REQUIREMENTS:

*** Job demands…