Philanthropy Gift Coordinator

We Are Inspired to Serve. Join us! This role is responsible for providing support to the Philanthropy Department of Covenant Living Communities & Services. The position is accountable for providing gift-processing assistance and donor-related or gift-related administrative support.

• Commit all gifts/pledges into donor database daily, saving gift documentation, and archiving emails.
• Maintain the health of the database by creating and updating constituent records, as needed.
• Generate daily gift acknowledgment letters, yearly giving statements, and other communications.
• Provide entry-level analytics within the donor database by generating simple queries and reports.
• Support Regional Directors, Directors of Philanthropy, and Project Manager with other projects.

• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Constituent Focus - Ability to understand the viewpoint and objectives of internal and external constituents.
• Ethical Decision Making - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace.
• Relationship Building - Ability to effectively build relationships and maintain rapport with internal and external constituents.

• Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
• Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
• Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
• Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
• Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.

Required Degree : A minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization.

Preferred Degree : Bachelor’s degree, or equivalent of education & plus experience.

Certificate(s): Basic certification in Blackbaud’s Raiser’s Edge and/or RE NXT preferred.

Experience:

• Minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization.
• At least one year of demonstrated expertise with Blackbaud’s RENXT Pro, eTapestry, or other donor database or customer relationship management platform.
• Experience with Crescendo Interactive is a plus.
• Possess strong oral and written communication skills and exceptional computer skills;
  Microsoft Windows (Word, Excel, PowerPoint) is essential.

• Highly organized, with exceptional attention to detail.
• Demonstrates sound judgment, ability to manage and prioritize multiple tasks, and work independently.
• Ability to initiate tasks, be creative in problem-solving and very diplomatic in personal and phone communication.
• Proven ability to take initiative, be resourceful, and be willing to take direction.
• Willingness to learn and ability to work as part of a team and support multiple staff members, as necessary.
• Openness and ability to manage competing priorities.

• Job demands a variety of physical duties including office work, exposure to outside environment, and occasional physical…