Smart Home; AV) System Specialist​/Senior Technician

Mills Technologies Job Description - Position:
System Specialist/Senior Technician

What are we looking for?
An experienced System Specialist/Senior Technician to join a well-established technology integration firm. You’ll be a key member of our project team and a go-to resource for service, with networking, configuration, and system programming at the center of what you do.

Where are we located?
Skokie, IL, in the Chicago suburbs

What kind of job is this?
Full-time, with opportunity for overtime.

Who would you report to?
David Concua, Project and Technician Manager

Who are we?
With roots that date back to 1939, Mills is a third-generation family-owned business that was founded as a recording studio. While Mills has always been in the business of providing consumer electronics solutions, in the last few decades, Mills has migrated into the technology integration business to best serve our customers. We advise, design, install and service technology systems for homes and businesses.

The systems we provide include audio and music systems; televisions, presentation systems and media rooms; data and Wi-Fi; lighting systems; motorized shades; and the means to control all this technology, plus a whole lot more! These systems may be installed in homes, condos, and businesses in the greater Chicago area and beyond.

Mills is known throughout Chicago for our unrelenting commitment to customer service. Many of our new clients are family and friends of our existing ones. At Mills, our goal is to be our clients’ trusted technology advisors. Because of this, we pride ourselves on being good listeners and recommending what’s best for our clients.

What would your job look like?
As a System Specialist, your time will be split between our project team and our service team. On projects, you’ll bring new systems to life, with an emphasis on network setup, device configuration, and programming. On service, you’ll keep existing clients’ systems running smoothly. 90% of our work is residential, so you’ll spend most of your time in our clients’ homes.

Some of our work takes place on active construction sites.

Your typical day might look something like this:

• Teaching clients how to use their new systems, from setting up apps on a multi-room music system to adjusting lighting scenes

• Ensuring a successful day by preparing the necessary software, tools, materials and equipment for the day or days ahead

• Setting up and optimizing Wi-Fi networks, including switches, routers, and access points

• Configuring and commissioning devices on client networks and control platforms

• Programming lighting control, motorized shades, and whole-home control systems

• Performing service calls assigned by our Service Coordinator, diagnosing issues, and updating service tickets as required

• Working with our Project Managers and project team, reporting on progress and anticipating the needs of the day

• Building equipment racks off site and making sure all connections are made per engineering documentation

• Installing and integrating equipment, such as TVs, surround systems, video conference systems, and control components

• Testing, tuning, and commissioning systems before handoff

Note that this position is required to be on our on-call team, which is currently one weeknight a week and every fifth weekend.

In this role, you’ll drive directly from your residence to job sites/service calls, returning home at the end of the day. You’ll likely find yourself at our corporate office from time to time to gather materials and attend meetings. You’ll start out by shadowing an existing System Specialist, but we expect you to

reach a running pace fairly quickly.

What should you bring to the table?

Technical skills

• At least 3 years of experience in home technology integration,…