Client Service Coordinator

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

The Client Service Coordinator plays a key role in managing client and pet flow, maximizing veterinary productivity, and maintaining high standards of client service.

• Live and exemplify the Five Principles of Mars, Inc. within yourself and the team.
• Recruit new clients by promoting hospital services and guiding the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through an efficient and productive operation that supports our Wellness Plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, and ensuring their comfort.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history, using proper identification, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, prescription dispensing, retail product sales and appointment scheduling.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Perform administrative functions as necessary and take on other duties as assigned.

• Quality:
  The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility:
  We demand total responsibility from ourselves and support that of others.
• Mutuality: A mutual benefit is a shared benefit that endures.
• Efficiency:
  We use resources fully, waste nothing, and focus on our strengths.
• Freedom:
  We shape our future and maintain profit to remain free.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative Care and OWP
• Communication Skills
• Client Service Skills
• Priority Setting Time Management

• Ability to multi-task:
  Manage multiple tasks simultaneously with accuracy and without frustration.
• Communication skills:
  Read, write and speak fluent English with proper grammar and vocabulary.
• Organizational ability:
  Approach tasks systematically and bring order to chaos.
• Problem solving skills:
  Identify, analyze and solve problems, translating them into practical solutions.
• Client service skills:
  Consistently deliver attentive, courteous and informative service to clients.
• Intellectual ability:
  Follow instructions accurately in oral, written or diagram form.
• Mathematical ability:
  Add, subtract and multiply accurately.

The pay range for this role is $15.00 - $18.69 Hourly.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance:
  Enjoy peace of mind knowing your health and wellness are our top priorities.

• Generous Retirement Plans (401(k) and Roth):
  Invest in your future with a generous company match to help you build a secure financial future.

• Best-in-Class Student Debt Relief Program (for Full‑Time DVMs):
  Support for veterinary professionals managing student debt.

• Paid Time Off and Holidays:
  Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.

• Top‑Tier Mental Health and Wellbeing Resources:
  Free coaching and counseling sessions to support overall wellbeing.

• Associate Life Insurance (company‑paid) & Supplemental Life Insurance:
  Protect your loved ones with company‑paid life insurance and optional additional coverage.

• Company‑Paid Short‑ and Long‑Term Disability:
  Fin…