Counter Parts Sales

• Job Category Parts
• Employee Type FT Exempt
• Manage Others No

Description

Responds to customer requests for all parts sales. While responsibilities may vary, the following are general duties that may or may not be required of a particular employee in this position.

• Order Parts/Intake Parts Orders:
  Receive and ensure all orders are complete.
• Research parts on computer software.
• Retrieve parts for customers.
• Prepare parts orders for delivery.
• Core Returns Management:
  Document return cores and track core returns to ensure proper credit applied.

• Experience in a Parts Department with good understanding of inventory management – 2 years.
• Customer Service skills:
  Able to deal effectively with our internal customers, as well as external customers.
• Dependable worker able to carry out a series of work instructions without constant supervision.
• Must be physically able to lift and pull up to 20-30+ pounds regularly in order to stack and load parts onto pallets.
• Computer literacy – Excel; able to navigate different programs for ordering, tracking and monitoring status of orders and returns.

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity – The ability to speak clearly so others can understand you.
• Speech Recognition – The ability to identify and understand the speech of another person.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Vision – The ability to see details at close range (within a few feet of the observer).
• Coordination – Adjusting actions in relation to others' actions.
• Time Management – Managing one's own time or the time of others.

• Static Strength – The ability to exert maximum muscle force to lift (20-30+ lbs.), push, pull, or carry objects.
• Trunk Strength – The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
• Sitting for long periods of time required for computer work, order, researching parts, etc.
• Going from sitting to standing repeatedly throughout the day.

High School Diploma (or GED or High School Equivalence Certificate);
None.

This position is an indoor administrative position with a computer work station accounting for approximately 80-90% of the work day. Exposure to outdoor conditions will be encountered for 10-20% of this incumbents workday as they are intaking and processing the parts for delivery.