Happiness Hero

PURPOSE

This position will continually assist the credit union in delivering its mission, vision and motto to the STFCU members:

Mission

People helping people achieve financial happiness by inspiring change.

Vision

We want to CU:

• Borrow Responsibly
• Save Successfully
• Live Happily

Motto

Happy to CU

JOB SUMMARY

Member Service is to assist new and existing members with their immediate, short-term, and long-term financial needs/goals through exceptional service and problem solving. This position regularly combines all aspects of member services, account opening functions, consumer lending, as well as actively involving other member contact departments and support/back-office staff to fulfill member needs. The successful incumbent is flexible enough to greet/welcome incoming members, function as a financial services consultant and perform teller transactions.

Duties and Responsibilities

Member Service

• Assist members face-to-face, by telephone or online - determine the nature of business and provide guidance promptly.
• Provide account services to members in a courteous and professional manner by receiving and processing deposits, withdrawals, check cashing, loan payments, credit card payments.
• Selling credit union checks, cashier’s checks, and money orders
• Selling stamps, gift cards, travel cards
• Open and closing accounts.
• Place check orders.
• Reconcile cash drawer by proving cashing transactions and reconciling checks.
• Maintains account records by updating member information, as necessary.
• Order/Print Debit Cards, Update Pin numbers as needed.
• Accept various applications and forms, review for completeness, and distribute to appropriate individual/department.
• Monitor supply inventory and put in supply ticket requests prior to outages.
• Promote the Credit Union products and services.
• Participate in credit union promotion programs.
• Protect the integrity and confidentiality of our membership by verifying ownership to ensure proper access is upheld.
• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures.
• Exceed service expectations by creating unparalleled member experience with every interaction, taking ownership of issues and challenges, increasing member loyalty.
• Demonstrate competency and an in-depth knowledge of all account types, products and services.
• Comply with federal, state, and local regulations and legal requirements.
• Provide assistance and backup in all areas of the CU when needed.
• Other duties and tasks as assigned by management.
• Produce account histories
• Prepare CTRs or SARs as needed.
• Reconcile cash drawer by proving cashing transactions and reconciling checks.
• Maintains account records by updating member information, as necessary.

• Order/Print Debit Cards, Update Pin numbers as needed.
• Accept various applications and forms, review for completeness, and distribute to appropriate individual/department.
• Monitor supply inventory and put in supply ticket requests prior to outages.
• Promote the Credit Union products and services.
• Participate in credit union promotion programs.
• Protect the integrity and confidentiality of our membership by verifying ownership to ensure proper access is upheld.
• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures.
• Exceed service expectations by creating unparalleled member experience with every interaction, taking ownership of issues and challenges, increasing member loyalty.
• Demonstrate competency and an in-depth knowledge of all account types, products and services.
• Comply with federal, state, and local regulations and legal requirements.

Other Duties

Meet monthly with the MSR II/COO to discuss problems, solutions, recommendations, and resolutions

Required Skills/Abilities

• Ability to problem solve within established policies and procedures, with the understanding and compliance of all state and federal regulations and laws.
• Experience in ensuring compliance with all governing regulations, especially Bank Secrecy Act requirements including:
  Currency Transaction Reports and reporting as appropriate any suspected suspicious activity.
• Knowledge of Office of Foreign Asset Control…