IT Support Specialist – Tech troubleshooting

Requirements

• Associates degree in IT or a related field preferred
• CompTIA A+ certification or equivalent
• Over 3 years of experience in a help desk or technical support role
• Fundamental knowledge of Windows operating systems and Microsoft 365
• Excellent communication skills, able to clarify technical concepts to non-technical users
• Strong customer service skills characterized by patience and professionalism

Responsibilities:

• Receive, log, and prioritize incoming support requests via phone, email, and our ticketing system
• Troubleshoot and resolve routine hardware issues including desktops, laptops, printers, and mobile devices
• Assist users with password resets, account lockouts, and basic access rights
• Provide support for Microsoft 365 applications such as Outlook, Teams, Word, and Excel
• Set up and configure workstations, laptops, and peripherals for new hires
• Oversee equipment deployment and retrieval during onboarding and offboarding
• Conduct basic hardware diagnostics and arrange warranty repairs
• Maintain an inventory of IT equipment and supplies
• Address basic network connectivity challenges, including VPN, Wi-Fi, and wired connections
• Assist remote staff with connectivity problems
• Participate in a rotating on-call schedule to provide after-hours support

Company:

Rotolo Consultants, Inc. (RCI) is one of North Americas fastest-growing companies in landscape maintenance and construction. We are focused on providing rewarding careers with opportunities for both professional and personal growth. As an IT Support Specialist, you will play a critical role in supporting our employees across all locations by handling IT-related challenges. We offer competitive compensation of $50,000 annually along with comprehensive benefits, including medical, dental, vision, life insurance, a 401K plan with a partial match, and paid vacation, sick leave, and holidays.

We are proud to be an Equal Employment Opportunity and E-Verify Employer.