IT Support Specialist Management
Listed on 2026-02-07
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IT/Tech
HelpDesk/Support, IT Support
Overview
Rotolo Consultants, Inc. (RCI) is seeking talented individuals desiring to join one of North America’s fastest growing landscape maintenance and construction companies. If you are searching for a rewarding career with professional and personal growth opportunities- look no further. Join RCI and grow the future with us!
IT Support Specialist
Rotolo Consultants, Inc. (RCI) is seeking talented individuals desiring to join one of North America’s fastest growing landscape maintenance and construction companies. If you are searching for a rewarding career with professional and personal growth opportunities- look no further. Join RCI and grow the future with us!
AS AN IT SUPPORT SPECIALIST
The IT Support Specialist provides frontline technical support to employees across all company locations, serving as the first point of contact for IT-related issues. This role is responsible for troubleshooting hardware, software, and network problems, escalating complex issues appropriately, and maintaining documentation to support efficient IT operations.
Responsibilities- Receive, log, and prioritize incoming support requests via phone, email, and ticketing system
- Troubleshoot and resolve common hardware issues (desktops, laptops, printers, mobile devices)
- Assist users with password resets, account lockouts, and basic access permissions
- Provide support for Microsoft 365 applications (Outlook, Teams, Word, Excel)
- Set up and configure workstations, laptops, and peripherals for new employees
- Coordinate equipment deployment and retrieval for onboarding/offboarding
- Perform basic hardware diagnostics and coordinate warranty repairs
- Maintain inventory of IT equipment and supplies
- Troubleshoot basic network connectivity issues (VPN, Wi-Fi, wired connections)
- Assist remote employees with connection problems
- Participate in rotating on-call schedule to provide after-hours support
- Associate degree in IT or related field preferred
- CompTIA A+ or similar certification
- 3+ years of experience in a help desk or technical support role
- Basic understanding of Windows operating systems and Microsoft 365
- Strong communication skills with ability to explain technical concepts to non-technical users
- Customer service orientation with patience and professionalism
- $50,000 annually
- Medical, Dental, Vision, Liability, and several more supplemental insurance options
- 401K plan with partial match*
- Paid Vacation, Sick Leave, and Holidays*
RCI is an Equal Employment Opportunity and E-Verify Employer.
#INDHP
Equal Opportunity Employer, including disabled and veterans.
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