Sales Manager

Overview

The Sales Manager is the backbone of our Sales Team, ensuring the team is trained and prepared to solve our clients’ challenges. The Sales Manager manages a real-time Scorecard (KPIs) for the Sales Team, monitors activity in Salesforce, and coaches the Sales Team in pre- and post-client meetings to ensure clients receive the best “In-Telecom Experience.”

• Recruit, train, and mentor a team of sales representatives to achieve and exceed individual and team sales targets
• Foster a positive Lead, Manage, and Accountability (LMA) culture
• Provide clear directions and communicate with clients and team members
• Understand customer needs and match company offerings
• Demonstrates knowledge and experience in selling to mid and executive level managers in a competitive marketplace
• Observe ride-alongs and provide team members with effective coaching and feedback
• Maintain working CRM knowledge, preferably Salesforce, and ensure the team uses the system
• Manage Scorecard and Team Needs
• Drive accountability through tools and processes
• Ensure pipeline is visible
• Ensure forecasting is reliable
• Communicate resource needs and back up with data
• Develop and implement sales plans; ensure overall sales plan alignment

• Identify gaps in standards, processes, and procedures and mentor staff to align with changes
• Clarify and resolve process gaps with department leaders
• Communicate the importance of the sales process to the team
• Capture sales process best practices, build or enhance tools, provide training, and drive adoption
• Establish a consistent way the sales organization operates, with a rhythm of meetings and activities to drive performance
• Sales process and reporting
• Activity expectations
• Routine meetings (1:1s, group, training, forecasting, management reporting)
• Systems for proposals and forecasting
• Effective use of CRM
• Expense management and expectations

• Understanding ITC agreements
• Review and approve all quotes
• Review and approve all service agreements

• Demonstrates business acumen on how the Company operates strategically, financially, and operationally
• Maintains open, productive communication with the President and leadership team
• Participates in leadership meetings and provides sales updates
• Provides visibility into pipeline, forecast, leading indicators, and lagging indicators
• Works collaboratively with other departments
• Leads the sales team toward growth and aligns with company values and culture
• Presents a professional image in appearance, communications, and interactions

• Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field; a master’s degree is a plus
• 5–7 years of experience in sales with a proven track record of meeting or exceeding targets
• At least 2 years in a leadership or sales management role
• Strong understanding of sales techniques, strategies, and processes
• Proven success in driving revenue growth in the tech industry
• Strong analytical and data-driven decision-making skills
• Excellent leadership and communication abilities to inspire and motivate teams
• Experience in MSP, VOIP, Security Cameras/Access points preferred
• Ability to work under pressure and handle stress
• Deep understanding of sales and marketing strategies in the tech service sector
• Familiarity with current technology trends and market developments
• Ability to adapt to a fast-paced, dynamic environment
• Proficient in CRM software and Microsoft Suite

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.