Director of Operations - Northshore

Director Of Operations-Northshore

Access Health Louisiana (AHL) seeks a senior healthcare operations leader to provide regional leadership for AHL’s Northshore operations. This position is responsible for regional clinic operations, access, productivity, quality, patient experience, financial performance support, community relationships, strategic growth, and value-based care execution across assigned Northshore sites and programs.

The Director of Operations-Northshore serves as the senior regional operating leader and community representative for the assigned service area. The role translates organizational strategy into regional execution, supports site leadership, identifies growth opportunities, and works with clinical, finance, quality, population health, behavioral health, pharmacy, dental, school-based health, and central operations teams to improve performance. This position should have clearly defined decision rights and accountability for the assigned regional portfolio.

Essential Responsibilities:

• Strategic Leadership and Regional Growth
• Operations Management
• Population Health and Value-Based Care Execution
• Quality Improvement and Performance Excellence
• Community Engagement and External Relations
• Financial and Business Performance
• Leadership and Workforce Development

Key Performance Indicators:

• Access and Growth
• Quality and Population Health
• Financial Performance
• Patient Experience
• Workforce
• Community and Growth

Decision Authority and Operating Relationships:

Authority over assigned regional operations, site performance management, and regional improvement priorities should be defined before posting. Budget authority, hiring authority, corrective action authority, contract/vendor authority, and approval thresholds should be specified in the final posting or internal offer documentation. The role should maintain structured operating relationships with Operations, Medical Affairs, Finance, Quality, Population Health, Behavioral Health, Dental, Pharmacy, HR, and Compliance.

Required Qualifications:

• Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, Nursing, or related field.
• Minimum of seven years of progressive healthcare leadership experience.
• Minimum of five years managing multi-site healthcare operations.
• Experience leading population health, quality improvement, value-based care, managed care, or performance improvement initiatives.
• Demonstrated success in strategic planning, operational management, community engagement, staff leadership, and performance accountability.
• Strong financial, analytical, communication, and operational-management skills.
• Valid driver’s license and ability to travel throughout the Northshore region.

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Public Health, Business Administration, Nursing, or related field.
• FQHC, community health center, integrated care, or safety-net healthcare experience.
• Experience with Medicaid managed care, value-based reimbursement, quality incentives, and payer performance metrics.
• Knowledge of HRSA, UDS, NCQA, HEDIS, FQHC operations, PPS/APM payment considerations, and healthcare quality reporting.
• Experience developing new clinics, programs, partnerships, service lines, or regional growth initiatives.

Core Competencies:

• Regional leadership and operational accountability.
• Strategic planning and disciplined execution.
• Population health and value-based care transformation.
• Financial stewardship and productivity management.
• Data-driven decision making and performance improvement.
• Community partnership development and external representation.
• Quality improvement, patient experience, and access management.
• Workforce leadership, coaching, and change management.
• Cross-functional collaboration with clinical and administrative leaders.