Lead Veterinary Receptionist

Career Growth Opportunity!

Pontchartrain Animal Hospital is seeking an experienced, compassionate, and service-driven Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, our CSRs play a vital role in shaping the client experience, fostering trust, and creating a warm, welcoming environment for both pets and their people.

In this leadership role, you’ll deliver outstanding client service while helping guide our front desk operations. Responsibilities include scheduling appointments, managing client communications, processing payments, and educating clients on our services. You’ll also support daily workflows, mentor and train fellow CSRs, and help ensure every interaction reflects our commitment to kindness, efficiency, and professionalism.

If you’re a natural leader who thrives in a fast-paced, team-oriented environment and genuinely enjoys helping people and pets, we’d love to connect with you.

Schedule:
Flexible full-time position with either a 5/8 or 4/10 schedule
Availability needed Monday–Friday with rotating Saturdays

Full-time benefits and compensation**:

• Compensation: $16-19 per hour, for each hour worked*
• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum Qualifications and Skill Set:

• 3+ years of client service experience
• Previous veterinary experience required
• Strong communication and multitasking skills
• Leadership mindset with a collaborative attitude

Why Choose Pontchartrain Animal Hospital?

We’re a 4-doctor, full-service small animal practice with a supportive team that loves to celebrate milestones, laugh, and create a positive workplace. Work in a fast-paced, engaging practice with a wide variety of cases that will keep your skills sharp and your days rewarding.

At Pontchartrain Animal Hospital, we’re proud to be deeply rooted in our community and committed to building lasting relationships with our clients. If you’re passionate about veterinary medicine and want to join a team that truly cares, we’d love to hear from you.

To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and public law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.