EyeCare Advisor

Position Overview

Part‑time Eye Care Advisor at Lens Crafters store #005153. The role focuses on delivering exceptional patient experience and high‑quality optometric care while supporting day‑to‑day store operations.

• Greets customers promptly (within 30 seconds) and answers the telephone within three rings.
• Explains required paperwork, tests, products, and services to patients.
• Reviews prescriptions and patient information carefully; consults with Optician, Managing Doctor, or Retail Management when necessary.
• Handles customer inquiries with patience and courtesy, resolving unsatisfied situations quickly.
• Performs appointment scheduling, maintains accurate patient records in compliance with HIPAA, and documents contact lens orders and shipments.
• Operates the POS system for inputting customer/patient data and processing payments, including credit cards, layaways, discounts, insurance, and coupons.
• Communicates processing times and store promotions to customers and staff.
• Maintains store appearance and visual displays according to company guidelines.
• Ensures a safe working environment for all associates and patients.
• Supports the optometrist with pre‑examination testing, clinical guidance, and contact lens inventory maintenance.
• Provides coaching on contact lens care and handling.

• High School graduate or equivalent.
• Strong customer‑service skills (internal and external).
• Knowledge of current fashion trends.
• Excellent communication and listening abilities.
• Problem‑solving skills.
• Familiarity with cash registers, computers, and calculators.
• Organizational skills.
• Sales aptitude.
• Basic math skills.
• Knowledge of office and store merchandise.

• Experience in customer service, retail, and/or optical settings.
• Strong interpersonal skills.

Pay Range: $23.14 per hour. Employees may also receive a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.