Retail Sales Associate - Part Time

Position Summary

We are seeking entry‑level, part‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associate works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

• Flexible work hours: most stores open 9 AM–6 PM; many are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (up to 50 % of wages earned, up to 7 times per payroll cycle).
• Unlimited commission above hourly base rate.
• Employee discounts available from day one.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Ability to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Commission up to 8% on transactions, potentially averaging an additional  2.82 per hour on top of the hourly rate. Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.