Personal Shopper Lead - Sam's

Sam's Club #6220, 181 Northshore Blvd, Slidell, LA

$21.00 - $29.00 per hour*

Full time (shifts may vary)

Assist management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, participating in recruiting, hiring, scheduling, promoting coaching and evaluating associates.

Maintain safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, disposing of hazardous materials, following company steel standard guidelines, reporting unsafe situations. Support the Sam's Club e‑commerce plan in the club by overseeing operations of the e‑commerce programs, auditing online customer feedback, working to resolve customer complaints, escalating unresolved issues, identifying trends and generating causes, supporting management in implementing solutions.

Supervise associates supporting the e‑commerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the e‑commerce pickup location. Execute the Sam's Club Pickup plan and processes by updating club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready, maintaining awareness of the club pickup strategy and execution goals, touring the club to evaluate CPU performance, training and providing resources to meet associate needs, evaluating performance and processes, determining their impact on the total club, and supporting the development of new metrics.

Support projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating the execution of program plans and projects, identifying gaps, implementing solutions, and communicating with others to ensure Sam's Club Pickup is properly staffed. Provide member service by acknowledging members and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services.

Ensure maintenance of the sales floor and merchandise presentation in accordance with company policies, properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, securing fragile and high-shrink merchandise. Oversee the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.

Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, identifying and addressing improvement opportunities. Demonstrate, promote, and support compliance with company policies, procedures and standards of ethics and integrity by explaining and demonstrating how to apply these in executing business processes and practices.

Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling how to adapt to change or new challenges.

Must be 18 years of age or…