Reservations Coordinator

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Our values guide everything we do. We care deeply about our people and communities,
empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all,
innovate to continuously improve, and remain sustainable to protect our future.

Why join Crimson Hotels
- We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

As a Reservations Coordinator, you will be responsible for managing daily reservation activities, ensuring the accurate and efficient handling of individual bookings, group reservations, and enquiries. You will monitor room availability across channels, maintain accurate booking records, and support occupancy and revenue targets by identifying upselling opportunities and applying rate strategies where appropriate.

You will handle guest enquiries and special requests professionally, ensuring a seamless booking experience from enquiry through to confirmation. Working closely with Front Office, Sales, Revenue, and other departments, you will ensure clear communication and coordination to support operational success and deliver exceptional guest experiences.

We are looking for a highly motivated, detail-oriented individual with previous experience in hotel reservations, front office, or a similar hospitality role. The ideal candidate will have strong knowledge of PMS systems, particularly Opera, along with excellent organisational and communication skills.

You will bring a keen eye for detail and an analytical mindset, ensuring accuracy in all reservation processes and supporting smooth day-to-day operations. Strong teamwork and customer service skills are essential, along with a positive, can-do attitude and the flexibility to work shifts, including weekends, as required.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.