Hotel Front Desk Clerk

Hotel Front Desk Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Field customer complaints when necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• High school graduate, GED recipient, or equivalent
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems

Compensation $12 - $14 hourly About Shri Hotels

Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of select-service properties located throughout North Carolina.

Our portfolio features a diverse range of assets across renowned brands such as Marriott, Hilton, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.