Maintenance Supervisor II - Food & Nutrition Services

Johnston County is an Equal Opportunity Employer.

Johnston County Department of Social Services has an immediate opening for an Income Maintenance Supervisor II – Food and Nutrition Services (FNS) Application Processing.

The Income Maintenance Supervisor II provides direct supervision, leadership, training, and oversight to staff responsible for processing Food and Nutrition Services (FNS) applications. This position reports to the Economic Services Program Manager.

• The supervisor is responsible for guiding and directing, ensuring that FNS applications are processed accurately, timely, and in accordance with federal and state regulations.
• The supervisor will monitor staff performance, workload, timeliness, accuracy, documentation, and policy compliance while promoting a culture of accountability, quality, customer service, and continuous improvement.
• Provides direct supervision, leadership, coaching, and technical assistance to FNS Application Processing staff.
• Monitors caseworker workload, pending applications, and other workload indicators to identify and address processing delays.
• Reviews reports and workload data to identify trends, performance concerns, processing backlogs, and opportunities for improvement.
• Provides technical assistance to staff regarding complex eligibility issues, income, household composition, resources, deductions, verification requirements, expedited services, and other FNS eligibility factors.
• Ensures staff appropriately document case actions and maintain required verification and supporting documentation in NC FAST.
• Reviews caseworker work for accuracy and completeness and ensures identified errors are corrected timely.
• Uses available NC FAST and agency reports to monitor application processing, timeliness, accuracy, pending work, and staff productivity.
• Works closely with Quality Assurance and Program Integrity staff to identify trends and root causes of errors and develops strategies to improve FNS case accuracy and reduce payment errors.
• Monitors FNS performance measures and assists the Economic Services Program Manager in developing and implementing corrective action plans when performance does not meet established standards.
• Provides ongoing training, coaching, and policy updates to FNS staff based on identified needs, policy changes, quality assurance findings, and performance trends.
• Participates in the development and implementation of procedures, training materials, and workflow improvements designed to improve FNS processing and customer service.
• Evaluates employee performance and provides regular feedback, coaching, and performance management as appropriate.
• Assists with hiring, onboarding, training, and development of FNS Application Processing staff.
• Promotes consistent application of FNS policy among staff and works with other Economic Services supervisors to ensure consistency across program areas.
• Responds to escalated customer concerns and assists staff with resolving complex customer service issues.
• Communicates effectively with agency leadership, staff, customers, community partners, and state representatives.
• Maintains current knowledge of FNS policy, federal regulations, state guidance, NC FAST functionality, and agency procedures.
• Participates in state, county, and agency meetings, training sessions, work groups, audits, and quality improvement activities as assigned.
• Assists with disaster response, shelter operations, emergency management activities, and other agency responsibilities as needed.
• Performs other duties as assigned.

• Thorough knowledge of Food and Nutrition Services eligibility policies, rules, regulations, and procedures.
• Thorough knowledge of the NC FAST system and its…