Han-Dee Hugo's -Assistant Store Manager

Job Details

Location:

250 - Smithfield, NC 27577

Position Type:
Full Time

Salary Range: $15.00 Hourly

Job Shift: Any

Job Category:
Retail

• Be proficient in performing the duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy and Procedures Manual.
• Assist the Manager with recruiting and training new CSR candidates.
• Operate Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM, Fuel Dispensers and other equipment.
• Handle paperwork transactions as necessary and be an ambassador for SBOC/Han-Dee Hugo’s at all times.
• Address customer complaints in a professional and timely manner; demonstrate good communication skills and promote teamwork; be proficient in all equipment and all reports.
• Be mentally and physically capable of immediately activating emergency controls and alarms; handle accidental spills, fire extinguishers and emergency shut offs.
• Lead CSR’s; provide proper leadership and set a "Positive Customer Experience" tone in the store, both in the Manager’s presence and absence.
• Assist Manager with completing store paperwork, scheduling, cash and inventory controls.
• Assist with maintaining proper cash levels in the register, ATM and safe.
• Assist with making bank deposits when required.
• Assist the Manager with training CSR’s to give great customer service.
• Be in prescribed uniform with visible name tag at all times and ensure all CSR’s are in compliance.
• Perform all safety procedures, extinguish fires inside and outside, use emergency shut offs, maintain a safe work environment, recognize and respond to safety issues, and promote a culture of safety.
• Work with vendors and require Vendor Control Policies to be implemented and followed.
• Ensure store is clean and ready for inspection inside and outside, including restrooms.
• Encourage employees to upsell (suggestive selling) to optimize in-store sales.
• Attend and participate in all training meetings called by the company as scheduled.
• Ensure employees do not discuss pricing and pricing strategies with competitors or anyone outside the company.
• Complete Fuel Surveys by visiting competitor’s location; avoid telephone fuel surveys and conversations with competitors or their employees regarding fuel prices.
• Ensure no warrants are signed or criminal proceedings instigated by any employee without direct approval of the Vice President, Director of Operations or Officers of the Corporation; do not accept subpoenas or legal documents; refer any attempts to serve them to corporate offices.
• Be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
• Prior to ending the shift, verify surveillance cameras are working and recording; if red record light is off, inform Manager to investigate and reactivate.
• Maintain safety and security of all employees while on duty.
• Assistant Managers and Store Managers should avoid working together to insure proper management in store mornings and evenings.

• Flexible working hours with "On Call" status; may work days, nights, holidays and weekends.
• Operate equipment such as Safe, ATM, POS, and other convenience store equipment.
• Perform emergency procedures; mentally and physically able to administer them.
• Stand and walk for majority of shift; use hands, fingers, reach with arms; talk and hear.
• Climb/balance, stoop, kneel, crouch; move independently; lift up to 10 lbs routinely, up to 25 lbs occasionally, up to 50 lbs occasionally.
• Vision: close, distance, color, peripheral, depth perception, ability to adjust focus; eye-hand coordination and manual dexterity.
• Work in convenience store/gas station/cook environment with outside weather, wet/humid conditions, fumes, chemicals, heat, moderate noise.
• Assistant Manager may work part time outside of Han-Dee Hugo’s provided that position is not with competitor or in convenience store industry; scheduling and on-call requirements of 24 hours per day seven days per week take precedence over any other part time positions outside the Company.

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
• Ability to read and interpret documents and department manuals.
• Ability to effectively and positively present information in one-on-one and small group situations to customers and other employees.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
• Ability to grasp cash and inventory control procedures and basic accounting functions.
• Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
• Some computer skills.