Sales Support Associate

Coach is a global fashion house founded in New York in 1941 that creates beautiful, enduring clothing to help you be yourself.

The Sales Support Associate is an integral part of the store’s success and efficiency. The role supports the flow from product receipt to point of sale, ensuring a positive experience for customers.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to loss‑prevention guidelines.

• 1+ year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail environment. Education and experience will be considered together.
• Knowledge of current fashion trends and the competitive marketplace.
• Familiarity with cash register systems and basic computer skills, including iPad/laptop, Mobile POS, and the internet; ability to use a walkie‑talkie and read price/product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Strong English language proficiency (required for positions in the EU).

Ability to work a flexible schedule that may include nights, weekends, peak busy season, high‑traffic retail days, and public holidays.

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally); lift, bend, kneel, and maneuver on the sales floor and in the stockroom.

Base Pay Range: $15.00 – $19.50 per hour.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are made solely on the applicant’s or employee’s qualifications relative to the position requirements, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Tapestry, Inc. will provide reasonable accommodation for applicants and employees with disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or e if accommodation is needed.