Social Worker III - Continuous Quality Improvement Trainer

Johnston County is an Equal Opportunity Employer.

Description

This position will remain open until filled.*

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well‑being, self‑sufficiency and protection of families, children and adults within our community.

Johnston County’s vision is to be an organization which promotes self‑sufficiency and assures the protection of vulnerable individuals. We strive to have an organization which values the needs of our customers, the contributions of our staff, and the participation of our community. This vision shall be achieved through a culture which encourages continuous improvement.

Johnston County Department of Social Services has an immediate opening for a CQI/Trainer position in the Staff Development Unit. This role centers on improving service quality through data analysis, case reviews, and staff training while ensuring adherence to policy and addressing the complex needs of our customer in the Children Services Divisions.

The Child Services Division of the Johnston County Department of Social Services provides Protective Services Intake, Investigations, Assessments, Emergency On‑Call, and Case Planning and Case Management;
Permanency Planning;
Foster Care Reunification and Placement;
Independent Living;
Recruitment and Training for Foster Parent Families and Adoptive Applicants, Agency Adoptions; and completion of Home Study requests from other North Carolina Departments of Social Services and the Interstate Compact.

The Staff Development Unit consists of CQI/Trainers who define, measure and improve outcomes on an ongoing basis in the Child Services Division. The CQI team completes case record reviews; coordinates State and Federal audits/reviews; coordinates and/or provides training to agency staff; compiles, analyzes and disseminates data; manages the agency’s internship program; and completes other duties as assigned by the DSS Director or their designee.

Fifteen percent (15%) of this role involves training agency staff on essential policies, practices, and procedures to ensure consistent, high‑quality service delivery. This responsibility includes developing and delivering training sessions that strengthen staff understanding and adherence to local, state, and federal mandates.

This employee's primary responsibility is to monitor performance, using case reviews, and process reviews and data analysis. This employee uses case reviews to evaluate adherence to federal, state and county policy guidelines and to assess the quality of work performed by individuals and teams within the specified Division or program area. This employee will also perform other duties as directed by CQI Social Work Supervisor or the DSS Director as it pertains to assuring quality performance in the services provided by the agency.

This employee will also assist in the development and delivery of training to reduce error rates, improve program integrity and enhance services provided.

To help achieve the mission and vision of Johnston County DSS, an employee’s key responsibilities in this role are:

• Conduct qualitative reviews of screened out reports, assessments, in‑home services and foster care cases and licensing processes to ensure compliance with federal, state and county policies, standards and procedures.
• Collect, organize and analyze data from cases to identify patterns and trends related to service delivery, effectiveness, customer outcomes and policy adherence.
• Implement a plan for using random and stratified sampling to review cases. Consult with case workers and supervisors to ensure validity of data.
• Provide training and coaching to staff according to needs identified in the CQI process.
• Use database applications to present data in a clear and actionable format.
• Demonstrate an ability to present findings and data to agency staff, leadership or other stakeholders.
• Demonstrate, through oral or written findings, in‑depth knowledge of…