Social Worker III - Continuous Quality Improvement: Quality Assurance Adult Services

Social Worker III Position

Johnston County is an Equal Opportunity Employer.

The Johnston County Department of Social Services has an immediate opening for a Social Worker III position in the Continuous Quality Improvement Unit. The primary responsibilities for this position is to train new and existing employees as well as performing quality assurance duties in the Adult Services Division.

This position will facilitate onboarding for social work staff. This position will develop and facilitate Adult Services training curricula based on results of federal, state or local compliance audits and quality assurance reviews and provide training to agency staff and/or other stakeholders. Collaborate with agency managers and leadership to identify and conduct any necessary training needed to improve agency outcomes, eliminate possible county payback and streamline processes.

This position may also carry out comprehensive quality assurance monitoring duties in compliance with county, state and federal mandates, utilizing state and federal tools, audit and monitor agency files to ensure that the agency is meeting federal, state, and Local programmatic requirements.

The Adult and Family Services Division provides Adult Protective Services, Guardianship, SA In Home Assistance, Adult Care Homes Licensing/Monitoring, In Home Aide program, Assisted Living/Nursing Placement Services, MAC, Representative Payee, Individual and Family Adjustment and Adult Day Care. Programs must be administered in compliance with state policy and General Statutes.

The Child Services Division of the Johnston County Department of Social Services provides Protective Services Intake, Investigations, Assessments, Emergency On-Call, and Case Planning and Case Management;
Permanency Planning;
Foster Care Reunification and Placement;
Independent Living;
Recruitment and Training for Foster Parent Families and Adoptive Applicants, Agency Adoptions; and completion of Home Study requests from other North Carolina Departments of Social Services and the Interstate Compact.

The Continuous Quality Improvement (CQI) team is designed to define, measure and improve outcomes on an ongoing basis in the Child and Adult Services Division. The CQI team completes case record reviews; coordinates State and Federal audits/reviews; coordinates and/or provides training to agency staff; compiles, analyzes and disseminates data; manages the agency's internship program; assist with the management and implementation of agency projects and other duties as assigned by the DSS Director or their designee.

Duties will also include the following:

• Co-facilitate or individually train agency staff on identified topics.
• Consult with CQI team Quality Assurance social workers, CQI supervisor, program management and leadership to identify and conduct training on identified trends, topics or areas of improvement.
• Demonstrate and communicate thorough knowledge of relevant policies and practices that align with policy and/or procedural requirements.
• Conduct quality assurance case reviews to ensure compliance with policies and standards.
• Demonstrate an ability to develop in-depth and comprehensive curriculum to meet training needs of agency staff.
• Develop, conduct, and evaluate technical training sessions and programs.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Evaluate analytical methods and procedures to determine how they might be improved.
• Participate in internal assessments, audits, and quality reviews as required.
• Collect, organize and analyze data from cases to identify patterns and trends…