Maintenance Caseworker III; FNS Recertifications

Income Maintenance Caseworker III

The Johnston County Department of Social Services is currently seeking a qualified Income Maintenance Caseworker III. In this role, the selected candidate will support the supervisor and unit by processing Food and Nutrition Services recertifications, while reporting directly to the Economic Services supervisor and Program Manager.

Duties and Responsibilities:

• Serve as a subject matter expert to Income Maintenance workers and assist the Income Maintenance supervisor with FNS recertification policies, procedures and eligibility determinations in NCFAST.
• Have thorough knowledge of the NC FAST system, policy knowledge of Food and Nutrition Services.
• Support the supervisor by mentoring staff, monitoring caseloads, identifying training needs, and contributing to the overall efficiency of the unit.
• Assign and monitor workloads to ensure equitable distribution and timely processing of recertifications and changes.
• Review and monitor case accuracy, timeliness, and documentation to maintain program integrity.
• Serve as the point of contact for staff regarding FNS recertification procedures, troubleshooting and policy clarification.
• Provide guidance to staff on complex cases and escalate issues to the supervisor when appropriate.
• Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.

Knowledge, Skills and Abilities:

• Thorough knowledge of Food and Nutrition Services.
• Thorough knowledge of NCFAST
• Thorough knowledge of applicable federal and state laws, policies and eligibility systems.
• Considerable knowledge of the agency's organizational rules, policies, and procedures.
• Ability to train, coach, and mentor staff with patience and clarity.
• Strong analytical, problem solving, and decision-making skills.
• Strong organizational and time management abilities.
• Good mathematical reasoning and computational skills.
• Ability to maintain effective working relationships with other employees, and the general public.
• Ability to present information orally or in written form.

Desired

Education and Experience:

Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Preferred Qualifications:

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience. Additional Information:
Applications will be accepted until the position is filled. This position may close at any time.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program. Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit