Reach and Engagement Specialist; Hybrid, North Carolina

Job Details Posting Details

• • Posted on August 21, 2026

Showing 1 location

• Johnston Office Smithfield, NC 27577, USA
• Hybrid
• Community Outreach & Engagement
• Full-Time
• Requisition #: INREA
  003509

The In Reach and Engagement Specialist provides an essential function of the Transition to Community Living (TCL) program by supporting members with information about, and assistance with, accessing services and community resources to improve the individual’s health outcomes and aid in successful community living. The In Reach and Engagement Specialist also supports MCO efforts through a combination of activities with various public and private agencies, development of processes and agreements to address critical community needs of individuals participating in TCL, and foster relationships and partnerships to aid in the identification and referral to Alliance of individuals that meet special needs or high-risk criteria.

This position is also responsible for administering key assessments to help determine community needs and working in collaboration with several internal teams.

This is a full-time Hybrid opportunity. The selected candidate must be available to report onsite to the Alliance Office (Smithfield, North Carolina) if needed to attend business meetings. They will also be expected to travel throughout Wayne County to serve Alliance members as needed.

• Assess an individual’s interest in community inclusion, educating about transitions to community living and other housing options, service that may be available to them including employment opportunities (IPS-SE), supported housing and housing preferences
• Resolve disparities identified and document resolution of needs for members living in institutionalized settings

• Working knowledge of recovery principles that cultivate the belief, hope and understanding for members who otherwise may not believe or have been told that they are unable to live outside of an institution
• Working knowledge of employment and education opportunities to maximize quality of life
• Build trust and establish rapport, by using person centered dialog to effectively communicate with individuals
• Provide face to face and field/community-based support to each member as needed
• Educate individuals about services covered under the NC Plan for Medical Assistance, Medicaid 1915 b/c waiver, or the State funded service array
• Educate members and families about provider choice, person-centered planning, using cultural competence and available local resources
• Explain the benefits and financial aspects of Supported Housing, as well as other community based integrated settings
• Explore and address the concerns of individuals who decline the opportunity to move to supported housing or who are ambivalent about moving to supported housing, despite being eligible for transition to community living
• Ensure members receive information and education about choice of services, supports, housing and community-based resources including the advantages or disadvantages

• Provide linkage to ongoing peer support services in Alliance benefit plan
• Assist families in linking and advocating for appropriate services
• Facilitate and accompany individuals on site visits to permanent housing
• Provide education and training on tenancy rights
• Identify, problem solve, and work to address support needs for members with housing insecurity
• Follows members throughout the transition and community living process as needed
• Support the member to complete housing applications

• Attend all required meetings related to care…