Trade Service Manager - Wealth Client

The Role

The Trade Service Manager role is part of the broader Client Experience (CE) Trade Support Team serving the needs of our IWS and FFOS Clients. This manager will join a team of highly‑skilled professionals who focus on going above and beyond and providing outstanding trade support services to our Registered Investment Advisor (RIA) and Separate Account Manager (SAM) clients.

• BS/BA degree (preferred; or at least 3 years experience in a financial services related field)
• Series 7 licensing required
• 1‑2 years in financial asset/brokerage servicing

The Trade Service Team in CE provides comprehensive technology and managed product support while delivering service excellence to our clients. CE is seeking a Trade Service Manager (TSM) to join the team to provide guidance and operational support to our Intermediary Clients. The TSM will be responsible for phone, email, and service center support to our Intermediary Clients and must have or gain a solid understanding of several Fidelity workflow systems.

• Ability to deliver high quality service to high profile clients
• Attention to detail and quality a must
• Provide outstanding service to all clients by fielding client inquiries in an accurate and timely manner
• Solid interpersonal skills, with a consistent track record to multi‑task and prioritize
• Professional teammate with a positive, self‑motivated demeanor; capacity to think creatively
• Ability to work in a fast‑paced environment
• Displays excellent problem‑solving and analytical skills
• Excellent verbal and written communication skills
• Experience with Fidelity mainframe systems preferred

• Support divisional business needs while maintaining a client‑first mentality
• Drive high satisfaction, quality and efficiency for both the client and Fidelity
• Deliver outstanding results quickly and efficiently, utilizing effective time‑management skills
• Drive innovation through curiosity and comprehensive understanding of business processes and challenges
• Bring energy to your role every day
• Assist and advise business partners on trade‑related operational workflows
• Take ownership of client needs regarding service and problem‑resolution issues, with clear responsibility to call out issues as appropriate within the team
• Actively participate in meetings and process‑improvement initiatives
• Interact with all levels of management and business partners

NOTE:

This role does not support sponsorship.

Fidelity is transitioning to a full‑time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Series 07 – FINRA

Brokerage Operations